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Puppy and kitten kits grow up
Create adult pet kits to educate clients and increase client compliance.
Talking to clients about feline elimination problems
Cats that begin urinating outside of the litter box can be a challenge. Here's how to help pet owners deal.
Finders, keepers. Losers, learners.
Have clients laughing-and learning-in the waiting room with this creative educational technique.
Learn to love your younger colleagues
Veteran veterinarians have much to teach younger doctors. But the opposite is true as well.
Q&A: Smart ways to save for retirement
I'm a new associate immersed in my first contract negotiation. What are the benefits of a 401(k) vs. a Roth IRA?
Extras for externship students
Need activities to fill a student's down time? Try these.
How to discuss declawing without isolating cat owners
Whatever your view, keep clients in mind.
A tale of two values
Worried about your prices? Be more worried about the perception of value you're presenting to clients.
The sweeper should choose the broom
Everyone affected by a decision should be involved in the process.
The No Complaining Rule
This rule, outlined in Jon Gordon's book by the same name, is just as simple as it seems.
Stressed? Just think about retirement
Workers in stressful jobs enjoy better health before and after retirement.
The biggest complainer wins
One hospital handles staff complaints with humor.
Video: Dr. Marty Becker's biggest client "oops" moments
Dr. Marty Becker shares his most embarrassing moments in the exam room. Can you relate?
How to use social networking in your job search
More employers than ever are using social networking sites to screen job candidates. Make sure you present a positive online image.
Photo gallery: 4 ways to pay tribute to passed pets
Help your clients pay tribute to their four-legged friends with these heartfelt commemorations.
Studies say compassion works in your favor
Do you care? Good -- that can translate into good feelings and respect from others.
Researchers identify why a dog's nose knows
A variety of receptors and airways give dogs their super-smelling abilities.
How to respond to challenging work situations
Follow this advice when you're hit with a client or patient crisis.
December Firstline Challenge topic: Professional growth
Complete these activities to keep your career moving forward.
Hourly workers are happier
Clocking in and out helps you see the value of your time.
Video blog: Smooth appointment workflow
These scheduling secrets will calm the chaos at your practice.
CVT, RVT, LVT: Consistency, please!
How do you navigate the alphabet soup of veterinary technician titles? Maybe someday you won't have to.
6 most annoying team members
Do any of these troublesome team members work at your practice?
4 top holiday hazards for pets
Teach clients about these dangerous holiday household items their pets should avoid.
Are you ready for your annual review?
Here's how to prepare so your performance appraisal is a positive experience.
Mesh skin graft: Step 6A
Mesh skin graft: Step 4
Mesh skin graft: Step 5B
Mesh skin graft: Step 2B
Face your fees head-on: Figure out what's changed, what hasn't, and what should (sponsored by Intervet/Schering-Plough Animal Health)
In this economic climate, there's pressure both to charge more and to charge less-and creative ways to hold the line.