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Is "clipnosis" the answer to calming cats in the clinic?
Using two-inch standard binder clips to induce pressure on the neck, just behind the ear, the researchers obtained positive results.
10 ideas for increasing your veterinary dental services
Start this year off right-even if it is already February-with these ideas for winning dental healthcare and happy clients.
Surgical technician specialty announced
NAVTA reports that the Academy of Veterinary Surgical Technicians has been established.
Video blog: Mystery shopping for improved service
How to use mystery shoppers to improve client communications.
Surgical veterinary technician specialty announced
6 steps to a healthy dog jog
Exercise is easier with a partner. Educate clients who want their dogs as running buddies.
British cat gets first feline total knee replacement
A new artificial knee-the world's first in a cat-saves a feline life.
NCVEI join VetPartners and VHMA to find out what makes a practice successful
Clermont, Fla. -- Some practices succeed more than others, and the National Commission on Veterinary Economic Issues is partnering with two other veterinary organizations to find out why.
Overweight dogs may be too much like their owners
A new study shows dogs that are overweight tend to have overweight owners.
Video: Is my employee ready to be promoted?
Monica Dixon Perry describes the best process for determining if a team member is ready to take the next step.
NAVTA announces the winner of the first Technician of the Year award
Kara Burns, MS, MEd, LVT, receives the inaugural award
The dvm360 Five - Episode 8
The Five is live from NAVC: new nutrition guidelines from AAHA, insights to get associates up to speed fast, and more.
NAVTA establishing Veterinary Technician Assistant certification
NAVTA has created a certification process and is prepared to approve schools.
6 double-duty resolutions
A new year full of possibilities and promises. Start it off right by adopting these stand-by New Year's resolutions that apply to both your personal and work life.
January Firstline Challenge topic: Client education
This phase of the Firstline Challenge will help you ensure you have what it takes to properly teach clients what they need to know about pet health.
Client handout: What to do if your pet is poisoned
Provide this handout to your clients so they'll know what to do if they suspect their pet has injested or been exposed to a poisonous substance.
Americans' job satisfaction plunges to new low
Those without jobs may scoff, but U.S. workers are less content than ever.
Client handout: How to poison-proof your home
Give this form to clients to give them a room-by-room look at what they need to do to poison-proof their home for pets.
Well-Managed Practice Associate Survey: Benchmarks 2011
Associates give input on practice.
2010 Hospital Design People's Choice Award entry: Braden River Animal Hospital
Stats, floor plan, and photos of this 2010 Hospital Design People's Choice Award contestant.
2010 Hospital Design People's Choice Award entry: Bit & Spur Animal Hospital
2010 Hospital Design People's Choice Award entry: All Valley Animal Care Center
Top 10 human medications that poison pets
Encourage clients to keep these drugs far away from their pets.
End conflict by appreciating each other's differences
Learn the first step toward understanding and valuing the differences among team members.
Bracing for the big one
The final chapter of the Firstline Challenge prepares you to build strong bonds with clients by providing excellent service and education.
What pushes your veterinary practice value down?
Evaluate your animal hospital's staffing, equipment, inventory and more
5 top client questions answered
The barrage of queries can be head spinning. Keep your responses straight by following this advice.
Practical ideas for managing common urologic problems
These tips-two for dogs and one for cats-are easy to implement and will improve patient care.
Ask Amy: How to handle know-it-all clients
How to address overconfident pet owners.
Emergency situations: Talking payment under pressure
What to do when pet owners are upset over emergency bills.
