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Front Desk Disasters, Episode 2: Parker the Porker
Rhonda the receptionist means well, but her customer service skills usually hit a sour note with clients.
Enhance security with video surveillance in your veterinary clinic design or renovation
Guard your facility and your assets using readily available technology.
America: No. 1 in pet carewhy not pet insurance?
Get the essential information for pet owners.
Social media: Are you doing it wrong by limiting your voice?
Make social media part of your clinic culture and get the most from the veterinary team.
Vetcetera: New data you need from the Nationwide-Purdue Veterinary Price Index and CAPC
Even if your eyes glaze over at the thought of statistics, you need to pay attention to this information; your business depends on it.
Video: 3 approaches for veterinary client communication show why one works
Dr. Do-Right is more successful than Dr. Detail and Dr. Downer.
Vetcetera: A personal perspective on leash aggression
Begin to conquer canine fear related aggression and help ease clients' minds with these resources.
Why Fear Free veterinary visits make your team happier
Pets canand shouldbe happy to see you at the clinic.
The wrong language can alienate veterinary clients
Use a positive approach during examinations
Are you going to burn out in 2015?
Try dvm360's burnout fortune teller to see what's in store for your veterinary team.
Check out the dvm360 iPad app
Take a guided tour of this free, interactive download.
Vetcetera: Get happy with the all-new dvm360 for iPad
dvm360 has new, free tools for you and your team in 2015. Each themed issue now features even more interactivity. And did we mention it's free?
Video: Should clients be running with their dogs?
Physical therapist Dr. Carrie Adrian says this is a hard question to answer.
Vetcetera: Don't let resolutions paralyze you
It's the season of list making ... soon to be followed by the season of list ignoring. Maybe you should try something different this year.
Does the AVMA's declaw policy change go far enough? One feline practitioner's perspective
Feline expert Dr. Margie Scherk shares her personal thoughts on this controversial issue.
How to stay on top of pain in pets
Pay attention to what your pet's behavior may be telling you about their discomfort.
12 marketing initiatives for veterinary practices
Short list also offers resources on building a web presence and hosting pet owner seminars.
Vetcetera: Lighten up and transform your clinic culture now
Find fun amid a serious day and lift team morale for the good of everyone.
Veterinary associates, other veterinary experts play The Road to Owning!
Veterinary conference attendees dug down deep to explore skills, desires and personality to navigate the bumpy path to veterinary clinic ownership.
Vetcetera: The business case for seeing more cats
Veterinarians' dirty little secret, making more money through feline visits, and commentary from Dr. Elizabeth Colleran.
Top 10 ways to turn off veterinary clients
Find out the quickest ways to irk, irritate and generally frustrate your clients.
Video: An update on the AAFP's Cat Friendly Practice initiative
Dr. Elizabeth Colleran gives us the scoop on how the cat friendly initiative has gone thus far and what's ahead.
CVC speaker tip: Avoid this common pitfall in veterinary dermatology
Clinical observations and diagnostic testing have to go hand in hand, says Dr. Sheila Torres.
A cat app that's a true work of art
A kitty amusement makes good marketing.
Reality TV and the veterinarian: Discussing mainstream dog training advice with clients
Your clients may be getting behavior advice from cable TV. Get your opinion in the mix.
Vetcetera: The complex topic of canine fear-related aggression
A guided tour of resources for addressing this popular and complicated subject, featuring advice from Dr. John Ciribassi.
Lock in home dental care for pets
Listen as Mary Berg, RVT, VTS (Dentistry), offers tips and tools to make help pet owners choose the right products to maintain pets' oral health.
Top 3 myths about osteoarthritis
Confess: Do you think of osteoarthritis as an "old dog disease?"
Vetcetera: What you don't know about osteoarthritis
Our ongoing roundup of veterinary tidbits features a video of hot tips from Dr. Marcellin-Little in CVC San Diego and hand-selected tools to improve how your team handles osteoarthritis in your practice.
Tick of the Month: Rocky Mountain Wood Tick
High elevation doesn't mean low tick risk.
