3 team excuses exposed

1 "The waiting room is literally crawling with patients. I don't have time to schedule follow-ups during discharges."

Chances are good the client will forget, whether accidentally or not, to bring Fido back in as recommended by the doctor. But let's be honest: Clients aren't the only ones who get lazy. Setting up a follow-up appointment takes less than two minutes and not only ensures a pet gets the care it needs, it also helps keep the hospital—and your job—afloat. So don't even think about telling clients goodbye before you've asked when they'd like that recheck visit.

2 "Why apply for that promotion? I'll never get it."

Here's a secret: Your expectations shape your reality. Saying you're doomed from the get-go undoubtedly sets you up for failure. Whereas thinking positively will help you appear confident, calm, and qualified—all traits of a team member you'd want to promote. So give your outlook a hard once-over and stop shortchanging yourself with negative thoughts. Once you quit thwarting your own potential, you'll be able to put your best foot—and attitude—forward.

3"I just don't have the energy to groom Bear before Ms. Smith picks him up."

Remember the old saying "the devil is in the details?" What that means is the often overlooked small things are usually the ones to cause serious problems down the line. And most veterinary consultants agree that it's the details that make or break a client's experience with a clinic. The time and energy it takes you to groom a fussy Pomeranian is far outweighed by an owner gushing to her friends, "I have the most wonderful veterinarian's office. They treat my baby like a king, and he looks great every time I pick him up!" So make sure you go the extra mile—people notice more than you think.