Cell phone inconvenience
Picture this: You're explaining why Baxter needs heartworm preventives when the tinny sound of Beethoven's 5th erupts from inside your client's purse.
Picture this: You're explaining why Baxter needs heartworm preventives when the tinny sound of Beethoven's 5th erupts from inside your client's purse. Worse yet, Baxter's mom pulls out her phone and takes the call! Don't get flustered. Use this tip from Sharon DeNayer, a Firstline Editorial Advisory Board member and a practice manager at Windsor Veterinary Clinic P.C. in Windsor, Colo. "Simply say, 'I'll be back when you're finished.' Then step out of the room," DeNayer says. "You don't want to hurt the client's feelings, but you shouldn't have to stand around and wait for a client to finish a call, either."
Proposed midlevel role poses unacceptable risks
October 30th 2024Proposals that would create a new midlevel practitioner (MLP) role raise serious concerns about the future of quality care for veterinary patients. Sometimes referred to as a veterinary professional associate (VPA), their duties would overlap those of a veterinarian and veterinary technician.
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