Constipated communication: Diagnostic checklist
Rate your veterinary practice to find out whether your team communication is up to snuff.
Not sure if your practice suffers from constipated communication? Evaluate the degree to which these "clinical signs" are present in your practice. (1 = not at all, 10 = rampant)
______Mixed messages (especially from the practice owner)
______Gossip
______Complaining
______Covert communication
______Tardiness
______Absenteeism
______High turnover
______Lost motivation
______ TOTAL
Your score:
0 to 20: Excellent! You have a healthy practice.
21 to 40: Very good! You have a few areas to work on.
41 to 60: Fair. It's time to prescribe some communication cures.
61 to 80: Warning! Immediate attention to communication is needed.
Dr. Brad Swift is founder of the Life on Purpose Institute and helps professionals through writing, speaking, and coaching. Send comments to ve@advanstar.com or visit http://dvm360.com/comment.
