The Occupy Movement
How Do I Say…? : Reducing surgery no-shows
Scripts for confident client conversations
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The art of negotiating for a life: A veterinarian's perspective
Adam Christman, DVM, MBA, and Joe Jesse Owens III, DVM, discuss the importance of clear communication and setting boundaries to balance client needs and patient welfare.
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3 must-reads on outstanding practice managers
These professionals are working to promote the profession, provide service to their communities, and make a difference in the lives of patients and clients
How to host an effective team meeting
Michael Shirley, chief empowerment officer at Family Pet Health, shares tips on hosting effective and engaging team meetings.
Study highlights client concerns about veterinary specialty and emergency care
The findings include the fact pet owners face high stress over specialty care costs, underscoring the need for better communication and financial education in veterinary services
Avoid Halloween horrors with client communication
Education is important and reminders are key for keeping patients safe during the holiday season
