Pet stores are better than veterinary practices

Client service representatives are essential communicators, care coordinators, and compassionate advocates at the core of every veterinary team

On this episode of The Vet Blast Podcast presented by dvm360, Adam Christman, DVM, MBA, and Tyler Primavera, DVM, explore the world of grief through Primavera's recently published children's book

Jill Clark, DVM, returns to the Vet Blast Podcast to discuss client service representative education and why it is needed

Adam Christman, DVM, MBA, and Joe Jesse Owens III, DVM, discuss the importance of clear communication and setting boundaries to balance client needs and patient welfare.

Nearly 1 in 3 pet parents say they know someone whose pet passed away because the owner could not afford the necessary treatment

These scripts for confident client conversations are compassionate and provide options to help ease pet owners’ concerns