Practice Management

Learn some key steps to take when navigating the muddy world of a client complaint.

Adapting to the "new normal" brought on by the COVID-19 pandemic has shifted the way we not only interact with clients and patients, but with each other. Find out some nonverbal pearls to help connect to your colleagues through both digital and masked communication.

One veterinarian recalls a time that involved a fact-checking banker, his poodle, and a whole lot of fractions and strange laughter.

Overseeing your clinic’s social media comes with many caveats ranging from fun and creative to stressful and burdensome. Find out how to curb your social media use and set boundaries when you’re on and off the clock.

Should you assess your veterinary team’s performance before transitioning into a post-pandemic world?

Veterinary consolidators, this one's for you. Find out how to ensure your practice seamlessly transitions to using a practice information management system.

COVID-19 forced a major shift in how practices work, but that doesn’t have to be a bad thing. Embracing change may reveal emerging career opportunities.

Meredith Caggiano is a woman to watch for her astounding display of female leadership and entrepreneurship.

This new analytics platform allows VHMA members to compare their practice’s performance with clinics across the country.

The new partnership provides over 400 IVPA members with exclusive access to hundreds of professionally designed social media posts, thus enhancing practice visibility and social media presence.

Here is a sneak peek at this week’s headlines.

Hardworking veterinary receptionists and other team members should be celebrated all year long. Here are some easy strategies to help you do just that and more.

Here is a sneak peek at this week’s headlines.

National Veterinary Professionals Union President Liz Hughston, MEd, RVT, CVT, LVT, VTS (SAIM) (ECC), answers our questions about veterinary unionization.

Check out this week’s highlights.

I started my own practice 4 years after graduating from veterinary school. Here’s how.

Achieving success with key performance indicators starts with promoting a vision, mission, and purpose that each of your staff members can believe in.

Lateral suture stabilization is a viable treatment option for cranial cruciate ligament injury in dogs. Here are key points for increasing success in these cases.

How should veterinary clinics confront a blatantly racist client?

Digital Empathy’s CEO Robert Sanchez offers useful social media strategies for attracting the right clients to your veterinary practice.

Research highlights the connection between the veterinarian-client relationship and attitudes toward veterinary care.

Warmth and charm welcome clients like family into this quick-growing Connecticut mixed animal practice.

On this episode of The Vet Blast Podcast, Dr Christman is joined by Dr Chris Pachel as they discuss some helpful nuggets for communicating with on-edge clients about behavior recommendations.

The Vet Recruiter founder launches new brand to help fill C-suite and board of directors positions within the animal health and veterinary technology industries.

The B2B technology company has introduced integrated pet curbside check-in and check-out, 24/7 live triage consultation and simplified billing to improve clinic workflow and reduce stress.

Here is a sneak peek at this week’s headlines.

On this episode of The Vet Blast Podcast, Dr. Christman is joined by CEO and cofounder of GoodVets, Ryan Joseph, who explains how to create a client experience that promotes positivity, trust, and efficiency.

The majority of veterinarians who wait to sterilize cats until age 6 months or older cited future health concerns as the driving force behind their recommendation.

Personal anecdotes often can be one the best ways to impart advice to your veterinary clients. Pet health insurance is a prime example. Sponsored by Nationwide.

If you’re hesitant about offering wellness plans at your veterinary practice, here are a few benefits to consider, plus tips for selecting the best plans.