Practice Management
Veterinary team training tool: Owning your superpower
June 28th 2019Veterinary practice owners and managers: Can you name your teams strengths off the top of your head? Use these meeting activities to showcase team members superpowers, and reinforce the importance of the entire team to the success of the practice as a whole.
Undoing Disney: A better service model for the veterinary industry
June 26th 2019While its true that Disney reigns supreme when it comes to delivering superb customer service, that fact is that not all customer service models can be equal. Heres how the Disney model hurts our professionand what we can do about it.
Client handout: No to feeding pets table scraps
June 20th 2019When it comes to advice for veterinary clients, I discourage feeding pets table scraps and human food. The pet obesity epidemic and the danger of toxicities mean I lean away from encouraging sharing of food to maintain the human-animal bond.
Its past time for telemedicine: A dvm360 Spotlight Series
June 17th 2019While the veterinary profession mulls over how telemedicine will change practice, some doctors are going ahead and changing. Instead of looking at what the future holds for veterinary telehealth, were diving into whats happening now in this new arena of client satisfaction, relationship-building and innovative pet care.
The tidy veterinary hospital: Part 2Storage that sings
June 3rd 2019Every house, and every veterinary hospital, accumulates too much stuff. Join me as I offer the best tips Ive seen practice team members put in place to store things where everyone can find them and get rid of the things you dont need.
Talking veterinary clients through palliative care
May 22nd 2019If you dread these difficult client conversations, veterinary palliative care expert Dr. Katherine Goldberg has straightforward advice for how to use them as opportunities to discuss goals and ultimately achieve better outcomes for the client and the pet.