Practice Management
Use a timer to keep veterinary clients from waiting
Make sure you stay on schedule and your clients aren't kept waiting.
New-client information form
This new-client form not only gathers pertinent information about clients and their pets, but also helps lay the groundwork for good communication.
Breaking up is easy to do
If you keep your veterinary practice vision in mind, brainstorming in small groups could be the answer to (most of) your prayers.
Team meeting a snoozefest? Fix it!
Whether it's too many tangents, irrelevant discussions, or too much nitpicking and criticism bringing you down-use this advice to wake up your veterinary team meetings.
Too much gossiping?
Get less chatter and more productivity out of your veterinary team.
Flea control: The next step
Keep the flea control conversation going year-round with these simple tips.
Cats kill billions of birds each year
Feline predators get their share of wildlife.
Use these agendas to plan the perfect team meeting
Make a plan to make sure your next veterinary team meeting goes smoothly.
Veterinary practice operations: FTE worksheet
Download this spreadsheet to calculate the number of FTE doctors in your veterinary practice.
5 minute-checklist: Preventive care that lets the team take charge
Download this form and help your team practice better preventive medicine in five easy steps.
From NAVC: Shelter spreading bad info? Pick up the phone
If you hear that a shelter is telling new pet owners to ignore the veterinarian, don't fly into a rage-go to the source for answers.
Taming a talented, but contentious super-tech
She's a valuable clinical asset to your veterinary team, but is her toxic energy really worth keeping around?
The cost of being critical
Staff morale and communication suffer when a veterinary practice environment becomes too negative.
Tools to keep veterinary clients coming back
Download these flowcharts and study new ways to keep client retention up at your veterinary practice.
A picture is worth 1,000 words…
Help clients understand the need for preventive pet dental care with this easy tip.
Case 12
Case 12, Answer 4e
Posts and tweets about diagnostics
Use your social media network to educate clients and raise awareness about the importance of diagnostics with these tweets and posts.
Dental care: The next step
Leverage the awareness about dental care in February and rally around preventive dental care in your practice with these simple suggestions.
Case 12, Answer 6c
Case 12, Answer 6d
Case 12, Answer 4b
Case 12, Answer 2d
'We need to talk'
Behavior, performance, and discipline problems just don't come across in email and text messages. Remind your manager (or yourself) that difficult conversations need to be face to face.
One cat, four cats, 10 cats ... more?
Q: How many pets per team member does our practice need to pay for?
When faced with disaster, veterinary practices need a plan
In the wake of Superstorm Sandy, all veterinary practice owners should make disaster plans a priority, expert says.
Every tube and catheter in its place
Here's a quick and easy way to organize feeding tubes and urinary catheters.
Is this exam room ready?
Use the exam room lights to indicate if the room is clean and ready to go.