Business

The folksy country doctor image is both a blessing and a curse.

Pet insurance could be a wise choice for many of your clients. If youve never researched pet health insurance options, now might be a good time to start.

Dr. Do-Right is more successful than Dr. Detail and Dr. Downer.

The course, "Quality Management for the Veterinary Clinical Pathology Laboratory," is designed to provide an introduction to and practical application of quality management in the veterinary clinical pathology laboratory. It is given in two parts (Part I and Part II). Part I is a prerequisite for Part II. In Part I, participants will be introduced to theories of management and concepts vital to quality planning. Examples of ISO-based and GLP standards are included. Laboratory design, Westgard Rules, QC Validation and Sigma Metrics are covered.

Transparency helps avoid nasty veterinary client surprises.

Its time to adjust your strategy.

Lock in the pet's next veterinary appointment with this simple sample script.

Use a positive approach during examinations

Try dvm360's burnout fortune teller to see what's in store for your veterinary team.

dvm360 has new, free tools for you and your team in 2015. Each themed issue now features even more interactivity. And did we mention it's free?

What to do if your high performers suffer from a bad case of "Not THAT again."

Break the code on hospital language and translate some of the fun (and funny) terms in veterinary medicine.

Tweak your turns of phrase to stop sabotaging your exam room conversations before you even start.

A series of unfortunate events showed me how pet owners play a critical role in accurate blood work.

Shawn McVey counsels a veterinary manager who's constantly second-guessed by her boss.

The best survey questions for our industry are built using your practices mission statement as a jumping-off point.

The real work of client surveys is how to use those results to help your practice.

Tips and tricks for getting the most out of your practice's survey.

The needy get served. The private practices do top-notch medicine. Everyone wins!

Bring them back by investing some time and money in your marketing, building and team morale.

Heres a tip or two from Benchmarks' Well-Managed Practices on talking to clients about a varied menu of choices.

Veterinary Economics took a special look into the non-clinical content in veterinary curriculums.

Sharing personal details strengthens client relationships and builds trust.

Ive put cabinetry, shelving, flooring and paint changes to work in new veterinary hospitals, but these same back-room touch-ups could work for any clinic anywhere.

Advise your veterinary clients about this hazardand when they need to seek your help.

Skip the startup nightmares with this guide to buying someone elses dream practice--and making it your own.

Clear mind, lower stress and better emotional resilience are the goals. Learn more about mindfulness and how to live more in the moment and less in a regretful past or panicked future.

Here are some basic guidelines to make sure an associate buy-in will work at your veterinary hospital.