Business

An agreement between a veterinary coach and a player outlines your roles and creates specific shared goals.

Ensuring that your veterinary practice's mission statement, vision statement and core values are aligned can make for a much easier trip.

Use this free poster to remind veterinary team members to put away their cell phones during work hours.

Make sure your veterinary hospital "road map" isn't going to put your clinic on the fast track to disaster.

We've been bombarded with terms such as shortages and incentives for years, but we're no closer to solving the supply and demand puzzle plaguing our profession.

What would you do if your veterinary colleague prescribed natural supplements to your client while you were away on vacation?

It doesn't take a potion to tame the Jekyll and Hyde behaviors in your veterinary practice. Consider these solutions for a more harmonious veterinary team.

Use this completed sample coach/player contract to understand how your veterinary coach can commit to your training.

We practitioners have a terrible time admitting we've made a mistake. We need to get over it.

Are you a penniless new veterinary grad? These two strategies can make a huge impact on your bank account and debt load.

Veterinarians regularly undercharge clients for dental procedures. Learn how to communicate with clients better to make your dentistry profitable.

Use these ready-made posts and tweets to emphasize fear-free methods for bringing cats into the clinic.

Use these practice cases to rehearse challenging client conversations.

Dealing with a veterinary client who's allergic to silence? I found the cure.

What has the ability to squash your business in a single blow? An essential number: the average family income of clients within a one-mile radius of your veterinary clinic.

Use these practice cases to rehearse challenging veterinary client conversations.

Share your favorite trivia about pets with veterinary clients.

The AVMA video game shows promise, but how do I level up to get the staff I need?

Weigh the risks and benefits of outsourcing veterinary practice payroll and watch your worries fade away.

Q. How do I get my team to help encourage veterinary client compliance with pet nutrition recommendations?

But the total number of new veterinary graduates could jump 18 percent by 2017.

Q. I've heard that a practice owner shouldn't pay an associate more than 25 percent on production. But I work in a practice where three veterinarians share one technician. What would be a salary for circumstances like these?

Negotiations over veterinary school fall apart, consultant says.

An underestimated financial benefit exists for any practice that produces satisfied clients who have pets with well-controlled diseases that live longer lives.

When veterinary clients take a bite out of you, use these tips to retrain their most challenging behaviors.

Veterinary members will have to wait until Oct. 1 for 2014 policies.

Don't do a cash discount. Instead offer a product or service to your veterinary clients.

Addressing pet obesity

Forget caffeine. Chug these five tips to energize your veterinary team meetings for maximum education and inspiration and a minimum of bored looks.

I love my job but our office manager is a big problem. She's very unprofessional and rude. She has given a tongue lashing to many clients and driven them away. I and my other team members suspect that she's stolen money, and we're sick of her attitude, the disrespect to others and her laziness. We confronted the owner about our concerns. He will have brief chats with her, but it only does good for a couple of hours. Help!