Business

If you start every day with a steaming cuppa joe, this report is good news.

Task force determines attainable practices.

A recent study shows that working overtime increases the likelihood you'll suffer from anxiety and depression.

'Tis the season for creepy crawlies to worm their way into clients' and pets' lives. Remind clients of these disease prevention tips.

3 tips to bring world-class Disney customer service to your clients.

These audits can cost you, so be sure you correctly classify your employees.

You might be entitled to overtime pay even if you hold a degree or have "supervisor" in your title.

Complete this quiz-and size up your salary smarts.

Use this tool to ease your burgeoning stress level and help bring balance to your life.

Oak Glen, Calif. - Bronchitis and pleurisy ended Dr. Michael Andrews' bid to summit Mt. Everest this spring.

How should we handle aggressive clients who use foul language, throw invoices, or behave badly?

How do we tell clients we can't help them when they can't pay for the care their pet receives?

Owners who seek to avoid conflict by meeting challenges head-on actually become part of the problem.

Review these techniques to help you prepare for your next encounter with aggressive clients.

A wake-up call might be in order when we study the profit-and-loss ledger for the year. What might look like a 25 percent labor cost is really 33 percent. A huge difference.

Editor's Note: Understanding consumer behavior can help you as a clinician and business manager. DVM Newsmagazine asked five veterinary market leaders to join this year's DVM Newsmakers' Summit at CVC East in Baltimore. Following is the second of three excerpts from the panel discussion; the final one will be published next month.

Maintaining friendly eye contact often promotes trust, and can add emphasis to what we say.

The stage was all mine. With trembling hands, I went to work. ... As sheer dumb luck would have it, the surgery went perfectly.

These case studies show how to strengthen your relationships with clients and grow your practice.

In this age of disposables, many veterinary practices still pay substantial sums for repairs and maintenance. However, instead of allowing immediate tax deductions, the Internal Revenue Service increasingly is labeling repair and maintenance expenses as "capital improvements," making them recoverable only through depreciation spread over a number of years.

How is the U.S. economy influencing your clients' willingness to seek veterinary care?

A hard-working solo veterinarian reaches 67 years of age and wants to sell his practice and retire after 25 years of building it up. It's a no-brainer - or is it?

What is compassion fatigue, and how can you identify your risk? Serena Wadhwa, PsyD, LCPC, CADC, an expert on stress, burnout, and compassion fatigue in Chicago, offers answers to help team members identify and manage the emotional demands of veterinary practice.

Use these tips from Christiane Holbrook, a life coach in Pasadena, Calif., to maintain a healthy life balance.

You: Hello, Ms. Worrysome.

When stress drags down team members at Ontario Veterinary Hospital in Ontario, they pull themselves up with pull-ups.

The demands upon us continue to increase with each advance in technological sophistication.

What time frame is valid for a noncompete clause in an associate's contract? What distance from my practice do I use as a boundary?

As you build, consider making these six profit-earning purchases.

Answers to questions about what it takes to become a locum tenens veterinarian.