Business

Clients with these attributes help you practice good medicine.

A referral is one of the highest compliments an organization can receive and, as such, deserves recognition.

The day-to-day tasks and surprises of an equine practitioner can be stressful to even the most level-headed person.

Ninety-six percent of team members say they tailor their client education message based on the pet or client. Here's a breakdown of the criteria they use to customize their education message to pet owners.

When I heard that one of my clients thought she could talk me out of anything, I knew I must have seen that pet owner during my first two years of practice.

Your clients are guests in your practice. So treat them to an experience they deserve.

Involving your team members in the process is a better way to hire.

It's the question that every new generation of veterinarians faces.

How do I sell my practice's goodwill to a practice that could benefit from the potential business?

And her veterinarian explains how he does it.

Top five reasons for needing a breather from work.

One size doesn't fit all in critical discussions with clients about their pets' health. Learn how to weave the threads of your conversation to match the needs of the pet in front of you.

Here are a few tips to keep in mind as you're interviewing architects.

With the current economy, getting a loan is tougher than it was a few years ago. But good businesses are still bankable.

Veterinary Specialty & Emergency Care's use of green building practices ensures that its relationship with the environment will be long and harmonious.

So why do we have such poor self-esteem? Is it getting worse?

Dr. Bruce Jens, hospital administrator for Veterinary Specialty and Emergency Care, answered our burning questions about his practice's green project.

Want to be a successful equine practice owner and still have a life? Start by communicating assertively and laying old stereotypes to rest.

Track your progress and stay on top of key project deadlines with this list.

Use these pages to plan and organize the details that go into building your dream hospital.

North Grafton, Mass. - For every 100 veterinary medical jobs in New England, an additional 59 jobs are created in related industries.

Roll over the circles to read whether you share the characteristics of a Doczilla.

Marry the right flooring to the right part of your veterinary hospital and your entire practice will be perfectly in step. Install the wrong materials underfoot and the whole place will feel out of rhythm.

I often get calls from managers who feel like owners don't respect or listen to them.

Seeing is believing for clients when it comes to pet dental health at Falmouth Veterinary Hospital in Falmouth, Maine. Video touchscreens in exam rooms show clients how quickly damaging plaque can build and harden. The screens also let clients type in their e-mail address and request that the information or Web site address for the video be sent to their home. After every dental cleaning, clients watch a video on brushing.

Want a say in how owners spend the practice's money? Try saving a little first. Use these cost-cutting steps to increase efficiency, consume consciously, and add bucks to the practice's bottom line.

Use this checklist to make sure you discuss necessary care recommendations with clients during visits.

If you plan to install new computers in your practice, think about how you'll dispose of your old ones-tossing them into the dumpster is a no-no.

When some clients brush off our post-surgery care instructions, they end up paying for it-twice.

How we communicate with clients can be a source of mutual understanding and positive action, leading to highly effective patient care, or a source of misunderstanding and frustration.