Business

The first step to getting away for continuing education-or even a vacation-is to find someone to replace you. Take these five steps to find the perfect relief veterinarian.

I recently discovered that patients were vaccinated with expired vaccines. We pulled the vaccines out of use immediately and called clients, but what can I do to calm the commotion?

So, I recently had something of a rough patch at work. We lost two members of our five-person editorial team in one month ... can you empathize?

What do I do when an associate gets sick? What do I need to know about disability insurance?

Avoid sticky liability issues, and make sure your team knows what you expect when they navigate the 'Net.

New technology to identify open cows circumvents the need for veterinarians to do the work. But that doesn't necessarily erase DVMs from the picture.

You've bought new digital radiography equipment. Now where will your fees land? Will you just break even or make a profit?

You don't need to work very hard to make clients feel uncomfortable, dissatisfied, or irritated. Here's a look at 10 ways to chase off clients.

"Ladies and gentlemen: the story you are about to hear is true. Only the names have been changed to protect the innocent." - Jack Webb as Sgt. Joe Friday

Perfect timing, expert advice, and the owner's eye for bargains makes the new facility for Animal Emergency & Critical Care of Lynchburg in Lynchburg, Va., a source of client satisfaction-and financial success.

Do request a letter of intent ... Don't enter an agreement based on a handshake ...

Imagine an enjoyable - and educational - vacation, with Uncle Sam picking up part of the tab.

Clean up with 12 monthly resolutions for your best year yet! Plus! Three more must-do's from the experts!

Most practices get the administrator duties completed by the members of the dedicated and sometimes overworked staff.

Q: At the clinic where I work we have several clients who own more animals than they can care for properly. What is the best way to approach an animal collector?

What's a pet worth? It may be more than you think. Consider the case of Fluffy.

With enough employee participation, flexible spending accounts are a great benefit that attracts-and retains-solid team members.

Providing boarding and grooming sends the wrong message to clients about your professional services.

Dr. Robert Stannard educates clients about the importance of blood testing. Compliance is great, he says, and the team often finds problems in what are apparently normal, healthy patients.

More boarding, flat-screen monitors and Southwestern colors: Judges sized up the competition in the first day.

Lynette Ott, practice manager at Barton Heights Veterinary Hospital in Stroudsburg, Penn., has a way to keep safety slip-ups on the ice to a minimum ...

What are the guidelines for calculating the production for food and prescription refills?

Las Vegas - Fresh out of college, Dr. Carlos Vareli earns $72,000 a year and pays on $75,000 in education loans.

Willow Creek Pet Center in Cottonwood Heights, Utah, delegated more to its technicians to help deliver the finest patient care and client service. The results: higher ACTS, fewer client complaints, and happier staff members.

Give clients the lowdown on when and why their pets need blood work.

This valuable trend data is based on June 2006 audit statements provided by the BPA Worldwide Publishers Statement and publisher's own data.

When my 8-year-old daughter talks about the losses in her life, she consistently lists them in chronological order. And the first nine are all pets.

Competing on price is the biggest slip-up you can make. Here's why.

One doctor's dedication to creating a solid business plan and the perfect floor plan pays off for Superior Animal Hospital and Boarding Suites in Superior, Wis.

No beer at Dogtoberfest, but lots of chasing balls.