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The pen is mightier with the brush
November 1st 2006The key to convincing clients to schedule dental appointments for their pets might just have everything to do with your pen, says Louise Dunn, a practice management consultant with Snowgoose Veterinary Management Consultants in Greensboro, N.C. She offers this tip to market your dental program:
Reality check for a receptionist
October 1st 2006Our receptionist is excellent at her job, and the clients love her-when she's here. She's been with us for less than a year, but she's frequently absent and still asked for a raise. So we switched her wages from hourly to salary, but now she wants even more money and doesn't want to work Saturdays. Am I being taken advantage of?