Business

You've seen it before: Sweet little white-haired Mrs. Smith turns into the Queen of Mean when she gets her first gander at her bill.

Consider starting annual, seasonal, or quarterly events to expand your client base and retain current clients. Be creative: Make your promotions fun; make them silly!

I'm a bovine practitioner looking into ProSal compensation for my associates. I'm concerned with the percentage used to calculate the portion of the salary above the base. What percentage profit should a practice owner expect to make off of his associates?

As graduation approaches, my mind is a whirlwind of questions, concerns, and hopes. I'm ready to practice?mostly. Yet there's one topic that leaves me wary: salary. While production-based compensation and traditional salary historically have been the only two options, they each have room for improvement. But there's a third choice: the ProSal formula, developed by Hospital Management Editor Mark Opperman, CVPM. To understand why I think ProSal is right for me and other new associates, consider these pros and cons.

Choppers, fangs, incisors-call them what you like, but don't forget to celebrate them this February.

Don't let those New Year's goals slip away. Act now.

Relief veterinarians are typically treated as independent contractors responsible for their own income taxes and the reporting of their earnings and expenses. And most relief veterinarians conduct their practice activity as sole proprietors. Based on this, you'd report net income or loss from your relief practice on your personal income tax return. There are several important rules you should be aware of, however.

When clients go out of town and leave their pet with someone, suggest that they make a temporary pet tag that lists the name, address, and phone number of the sitter.

Projected increases in mortgage rates will likely lead to a drop in home sales in 2006, the Mortgage Bankers Association predicts.

One of the great things about working on a magazine is that every month our team gets to meet more veterinarians. There are always new people calling with a question, sending us letters and practice tips, and submitting articles. Building those new relationships is very rewarding. And each one of you has an interesting story to tell.

The best of both worlds, the ProSal compensation formula pays associates on a percentage of production and guarantees a base salary. Find out why this method's a top choice for associates, and why you'll like it, too.

I work for a corporately owned, small animal practice on a production basis. We occasionally allow clients to make payments, and we accept checks. When a client doesn't pay or a check bounces, that amount's deducted from my monthly production total, and the client's turned in to a collections agency. If the company then receives payment, should I receive back payment for my services?

Use these tips to stay cool as a cucumber when clients get hot under the collar.

A few ill-chosen words can leave your message garbled. So if you see confusion or anger when you expected a smile, rewind your conversation and look for these verbal miscues.

At one time, the mass market was every veterinarian's target population. Today's best strategy, however, is niche marketing, which targets a specific population of pet owners, identifying their needs, and then addressing those needs more competently than anyone else.

ORLANDO - 01/08/06 - Every professional practice should incorporate public relations in its marketing strategy. That was the message from Dr. Jim Humphries, whose experience when dealing with the media helped him spearhead the Veterinary News Network, a collaborative effort to represent veterinary medicine to local television and newspapers.

Starting this month, 401(k) plans can offer a Roth 401(k) provision—which could be a better option for your retirement savings.

Use this sample to develop your own written warning notice.

If your burgeoning practice is making you claustrophobic, try these strategies to accommodate growth.

You're looking for improved profitability but could end up with high turnover and service breakdowns.

Q How should salary expenses for staff as a percentage of revenue differ for an emergency or 24-hour practice compared to a traditional practice?

My practice has a steady client base, but we'd like to increase our new clients. What's the most effective way to grow?

Most real issues are unspoken and well recognized at the staff level.

If your dog leaves a treasure on the lawn Place a windmill beside it before you're gone!

I have an employee who regularly stays for overtime that I haven't authorized. My attorney says I have to pay her for the time, even though I didn't schedule it. What can I do to keep team members from working unapproved overtime?

One practice's struggle to update their practice-management software proves highly worthwhile.

How important is it to buy telephone-directory advertising?

For 34 years, the doctors at Gunbarrel Veterinary Clinic in Boulder, Colo., cared for pets out of an old farmhouse. The building consisted of two exam rooms, a cramped treatment area, and a noisy kennel that shared a wall with an exam room.

Metabolic profiling and its results have disappointed me several times during my career. Yet I recently had success using an approach promoted by University of Wisconsin (UW) associate professor Dr. Gary Oetzel, who believes two subclinical syndromes account for a large percentage of dairy farms problems.

Take these steps to document poor performance.