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Put yourself in your clients' shoes
July 1st 2005If you're not careful, the hustle and bustle of the day could distract you from communicating your deep caring for clients' pets. To avoid this pitfall, Dr. Jason Palm, of Hiawassee Veterinary Clinic in Orlando, Fla., imagines that every pet he examines is his own.
Practice for Profit - Mathematics to the rescue
July 1st 2005Mathematics is a lovely endeavor. It is straightforward, honest and without complications. Life, on the other hand, is filled with un-asked for permutations that drive us up walls, which when fully considered using Newtonian physics is a practical impossibility.
Addressing the responsibilities microchips raise
July 1st 2005We took in a boarder from a longtime, good client, who said the pet was a stray that he acquired from the local groomer. During our exam, we found a microchip and were able to locate and contact the original owner, who said the dog had been stolen about six weeks earlier. What are our rights and responsibilities in situations like this?
Grow revenue, loyalty, horse health with routine dental examinations
July 1st 2005Does every horse that you see undergo a dental exam? Is a complete oral exam including the use of sedation, a full-mouth speculum, a good headlight and a dental mirror part of your yearly preventative maintenance program? Do you include a complete oral exam as a part of all your pre-purchase exams? If you answered "Yes" to these questions, then you are, unfortunately, in the minority of equine practitioners today.
What not to do: Lessons learned from your colleagues' building mishaps
June 5th 2005These doctors learned the hard way what they should have done during the construction of their hospitals. Now that they're enjoying their award-winning facilities, they're ready to share their stories—and help you avoid the same problems.