Owners
Every veterinary team player needs a coacheven the boss
September 23rd 2019A veterinary practice management consultant diagnoses your business problems, explains whats wrong and develops a business treatment plan to fix it. Coaching comes after, when you need the accountability, feedback and ongoing conversations to make sure you follow through like a compliant veterinary client.
Studies: Stressed pet owners, toxic workplaces contribute to team burnout
September 15th 2019One recent study explores the effect of dysfunctional workplaces on veterinary team members, while another focused on the secondary stress involved in helping stressed pet owners, something called burden transfer."
Negative online reviews: Why all the hate?
September 14th 2019If you made a mistake with a pet owner, work to make it right. But if an online review crops up thats really a veterinary clients willful misunderstanding or issues, you cant always control that. Move on, veterinary professionals. Move on.
Who makes sure your veterinary hospital materials are right?
September 13th 2019This happens in the contractor submittal process of your veterinary clinic redesign or new build, and its why you should keep your architectural team involved until the end of the project. Especially when it comes to installation of new products.
How to be a good boss to your veterinary associate
August 27th 2019Practice owners, you dont need to be best friends with your veterinary associate, or share the same hobbies, or practice the exact same style of medicine. You just have to treat others as you want to be treated by being fair, honest and appreciative.
The gap between what you learn in school and work in a veterinary practice
August 26th 2019In veterinary school, the focus is what a case needs or doesnt neednot how the client will respond to the bill. A veterinarian and veterinary technician discuss what their education didnt prepare them for in practice.