Owners

Heres some helpful and possibly inspiring advice from two companies that help veterinary practices set up and maintain wellness plans. Have you considered lately whether plans like these could help you educate clients on the need for regular visits, baseline diagnostics and preventive medications?

Can you get a veterinary practice management consultants advice without bringing in the consultant? Aspire Vets Randy Hall is giving it a go. Plus, a few other products that caught our eye at VMX and WVC this year.

Dont let those valuable products gather dustadopt these habits for a top notch practice retail area.

Losing a pet is hard on owners and veterinarians alike, but knowing how grief works may help navigate the loss.

How to make new veterinary clients happy and break out of your old habits all in one go.

Its investigation is ongoing and the agency hasnt changed its recommendation to pet owners whose pets are not ill.

A new brochure from Trupanion debuted at VMX showcases common claims at different ages for 12 dog breeds and highlights the average cost, through claims data, of those illnesses and injuries.

Raise your hand if youve ever felt personally victimized by another woman in your clinic. Days in veterinary practice can sometimes feel like a scene out of Mean Girls. How do we change that?

Phone, email, textthese can be a minefield of possible faux pas for veterinary practices. Stacee Santi, DVM, shares some useful tips for communicating effectively (none of them inspired by her own digital missteps, obviously).

The pet food recall announced by Hills on January 31 has left untold numbers of pet owners devastated and outraged, and many are now seeking justice.

My journey from practicing veterinarian to long-time animal health company executive was a long one. But a big, fun leap for me in the past year was heading to a female-focused, working-parent-friendly new chain of clinics.

The WVLDI crew demonstrates the game.

At this innovative veterinary hospital, pet owners see into treatment from reception, exam roomswell, everywhere. The PARC has taken transparency to the next level.

Consider this your reminder postcard, folks. With new canine treatment guidelines out now, its a perfect time to revisit your protocols to make sure your veterinary practice is current on heartworm prevention and treatment for cats and dogs.

If your veterinary clients have the questions about whether they really need to buy and administer heartworm preventives, this client handout can kick off a conversation.

Discover digital tools that allow you to communicate and collaborate with your veterinary team, when a meeting really isnt necessary.

When the question goes beyond "What's in your wallet?" with pet owners, the answer is the companies providing third-party loans and credit card options to veterinary clients.

A vaguely worded handbook may result in a tangle of litigation. Heres what you need to know before presenting one to your team members.

Ever noticed that people tend to be a lot more honest about their life choices when asked to tell the truth in a game? This phenomenon is exactly what Drs. Caitlin DeWilde and Kimberly-Ann Therrien and I experienced when we used a popular party game to teach life lessons in Women's Veterinary Leadership Development Initiative sessions at Fetch dvm360.

If you like telling friends, family and colleagues what to do—and as a smart, solution-driven veterinary professional, you just might—it’s time to ask whether it’s what people you care about actually want or need in conversations with you.

This easy-to-assemble food puzzle comes to you courtesy of a Firstline reader.

If your message says 'Happy New Year 2013' it's time get up to speed.

If youre experiencing exhaustion from difficult conversations with pet owners about paying for veterinary care, why not open the discussion with your team? You may identify small tweaks to communication and policies that might ease everyones stress about managing the tough question of paying for top-notch pet care.

Veterinary architects and experienced practice owners make up the dvm360 Hospital Design Competition panel of judges every year. This time, we decided to share three future-facing and sound insights that judges shared with us while they explored this years entries.

Veterinary professionals are checking social media more times each day than a year ago, according to exclusive dvm360 research.

The parallel between reviews and your online ranking explained.

Dont get lost in a sea of numbers when putting together a budget for your new veterinary practice.

Youve changed things this year in your veterinary practice? Human beings are resistant to change, and your veterinary team members are human beings. Here are some basic steps to face this.

Instead of forming a knee-jerk opinion, start asking questions. You'll get a clearer picture of how things got the way they are.

Litter box training your new kitten may seem daunting, but with a little planning and a few test runs, you'll have a litter-box-trained kitty for life.