Practice Manager

Bosses say communication is better than rewards at boosting team morale, according to a new study.

The best time to talk about financial matters is during wellness visits.

Make sure clients leave with their hands full.

What client service decisions are appropriate for receptionists to make independently?

How can I keep my doctor focused on patients and not profits?

It's no fun to be the bad guy. Conduct useful reviews that keep everybody smiling.

Credentials can be a contentious topic, but we can all agree that education is essential to success-regardless of your position. Here, two practice managers share the choices behind their career paths so you can better decide your own.

Best practices for online advertising success

People don't work just for pay-they perform a certain amount of work in a certain environment with certain restrictions and benefits, in exchange for a paycheck.

What are your expectations and hopes for how people behave at work? To get a "good attitude" from everyone, involve them in creation of expectations for behavior.

Facilitate: To make easier; to help forward; to help the progress of a person. Coach: A person who trains a team or individual; the act of instructing as a coach. These are simple words that require extensive learning and practice to do well.

You can utilize part-time technicians in a way that gives them rewarding work and also helps your hospital. Problems that arise with part-timers usually are a result of inadequate organizational structure.

Cost may be the most common client complaint, but it's not a deal breaker says the AVMA Director of Marketing.

How do I respond to a client when they badmouth a doctor to me?

Follow these 4 tips to create a plan for helping others as well as your practice.

Your taste in tunes says a lot about you, study says.

Technicians now enjoy five ways to earn extra credentials

The way you handle follow-up scheduling affects compliance.

Here are five commonly recommended services along with educational strategies for getting pet owners to "yes."

Confirm vs. remind: It matters

How do I convince a doctor that sometimes it's OK to fire clients?

Which people belong in your practice toolbox? Consider your current team and how a new employee with a different approach might offer fresh tools for your practice.

Help clients choose care over cost with outside payment options.

How do I handle a passive-aggressive team member?

We shouldn't wait for a major meeting to drum up excitement and keep in touch.

Study shows you remember more negative details after a good night's sleep.

Here's help for overworked receptionists.

Almost half of hiring managers have caught candidates in a fib.

Improve client service by offering corn-based cat litter, for instance.

What was the sequence of events leading to the recall?