Technicians

Use this checklist to make sure you discuss necessary care recommendations with clients during visits.

Use discharge forms to clear confusion on who owes how much for what.

Follow these room-by-room tips to take wellness visits from start to finish in record time with record results.

Learn the secrets to a managing a productive team.

Tricks to keep dogs from trying to run out the exam room door.

When should I go to my boss about a problem I'm having with a co-worker?

How can I help my team become career-seekers and not jobholders?

Not all probiotics are created equal, as the range and depth of probiotic benefits correlate to the species and strain of the probiotic used. Even different strains of the same species have been noted to vary in a number of ways, including stability, ability to colonize the gastrointestinal tract, expression of enzymes, and the production of inhibitory substances. Fortunately, there are characteristics of effective probiotics to look for when evaluating a probiotic for clinical use. These characteristics are outlined in this article.

When you hear a laughable excuse, laughing is the last thing you should do.

You've heard flimsy explanations for why pet owners can't comply. Climb above these "weak" reasons by getting down to the legitimate concerns.

Hate is a strong word, but many employees truly do detest their staff-wide sit-downs. Learn to love team meetings.

Be sure to address pets' troubling behaviors.

Show clients you appreciate their business with these simple gestures.

When your team speaks, it might sound like a cacophony of meows and barks. Even if you're the lone feline-esque voice, you can still communicate. Just identify your verbal tendencies-as well as those of your co-workers-and strive to get along with the rest of the pack.

How to handle chronic tardiness.

A "beastly" boss caught on camera.

It's your job to help pets, so it's also your job to help clients-without judging them.

Learn to help pets fight the high numbers on the scale with this 6-part interactive training module.

Our clients, especially those with cats, don't think year-round heartworm prevention is necessary. What can we do about this?

Chew on this advice for improving dental compliance.

Here's a fun way to stop marking.

Here's how to catapult your client communications to the next level, save money, and make it home in time to put your feet up.

Sweaty palms, twitchy eyes, gritted teeth: These are sure signs your performance review looms on the horizon. Banish that dread. With a little forethought, your review will be a ray of light in your glowing career.

Specialties allow credentialed technicians to further their careers.

It's time to take stock of your supply situation. Are you neglecting the simple things? Go back to the basic building blocks, and you'll create a seamless system for tracking products and preserving profits.

I was glad to see in "The Truth About the Technician Shortage" (August 2008) that so many veterinary technicians are actually working in the profession.

Coordinating vacations can be as intimidating as a security checkpoint. Avoid time-off turbulence by picking-and sticking to-one of these flight plans.

Here's how to ask for an evaluation-and, in the meantime, initiate some positive feedback of your own.