Technicians

Clients can sense if you're not a feline fan.

Is your team functional or dysfunctional?

Teach clients the facts behind the top feline fables.

Stop hurtful and embarrassing comments.

Data show that feline health is experiencing an alarming downward spiral. Here are a few practical ways any team member can illuminate these dark days for cats.

Take a gavel to judgmental thinking.

Don't give backhanded compliments.

Eradicate assumptions to improve client and patient care.

See which bad seeds pollinate your practice.

Ban bad owners, not breeds.

A sincere recommendation isn't the same as a sales pitch.

Re-evaluate your anesthesia protocol to prevent patients going home groggy.

Here are 5 unsavory types, and how to keep these bad apples from spoiling your team.

Study shows workers continue to seek greener pastures.

Lose your co-workers' goodwill-and respect-with these simple steps.

Technician ranks No. 2 in recession-proof jobs.

Use this checklist to prepare for the day's appointments and predict clients' and patients' needs.

Practices that offer superior client care today will be better off tomorrow.

Help your clients receive $20 to put toward wellness services at your practice.

Research shows secondhand smoke can cause cancer in dogs and cats.

Web survey shows 28 percent of pet owners would kick the habit for their pets.

Handle attention-seeking team members.

Measure client wait times in the reception area, exam room, and checkout on a daily or weekly basis using VMC Inc.'s two-step efficiency study.

Veterinary expert Dr. Ernie Ward says that if clients ask questions as a result, it's a chance for you to bond.

After being laid off, former television journalist pursues his lifelong dream of working with animals.

Experts agree that technicians are the key to client compliance with home monitoring of diabetic pets.

Clients need to brush their pets teeth to prevent dental disease and other illnesses.

Here's a position-by-position list of who should do what.

Reinforce the idea that the veterinarians and team members at your practice are clients' go-to group for health.

One clinic goes green and saves some green with eco-friendly tips. How to save paper, money, and the environment.