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When pet owners ambush you in the Starbucks coffee line ...
February 11th 2016You'll see customers when you're out and about. Don't feel like you need to run and hide. Instead, use these tips to streamline these conversations and encourage pet owners to happily schedule appointments during regular business hours.
Why pet owners (and the rest of us) play it safe
February 3rd 2016Today's clients are different, but in many ways you've never consider, they might be the same as they've ever been. Delve into two important ways veterinary clients fear the wrong action far more than no actionand what you can do about it.