Roles

Ask clients the right questions and you'll get more chances to educate.

They want to know they can trust the business-owning practitioner, and I understand.

This pyramid provides a visual explanation of which areas make the most sense to implement after graduation and what areas to consider later in a career.

Use this idea to save money on trash bags and be more environmentally friendly.

Face conflict head-on to build a stronger team.

Q: After helping open the practice and being there nearly every day for seven and a half years, Im moving on to a new job at a pet resort with some of the same clients. Is it appropriate to leave a note for clients who know me for the team to share after I leave? Im leaving in good standing.

Feeling beat up, put down and turned around? Use these tips to handle difficult clients.

Is their room to grow in your job? Find out what what veterinary team members are earning based on their job title and credentials.

Get ready, be happy with this dose of inspiration and motivation from the CVC.

Andy Roark, DVM and Brian Conrad, CVPM, provided anecdotes and tips at the CVC Kansas City for resolving conflict in an effective way.

We stepped up and stepped out on foot to bring you the best shoes from the conference.

Take the scalpel out of your teams back and put everyone back to work doing the job they lovehelping animals.

Financial success at a veterinary hospital can pay off when it comes to salaries.

We sniffed out the cutest canines at the conference and compiled a dizzying array of dogs in this quick, feel-good video.

Use this advice to get to know the trainers and training styles you're recommending for pet owners.

Promote happiness, keep your veterinary team content and boost your bottom line with a few easy-to-implement ideas.

Dr. Ruth MacPete demonstrates the power of a smile with CVC attendees.

Dont flee from parasite conversations. From check-in to check-out, Dr. Karen Felsted ticks off the opportunities for client education at every stage of veterinary appointments.

Pam Stevenson, CVPM, offers advice for a veterinarian who's being bullied by a few of her team members.

Use this advice to create a team culture at your practice.

New research aims to illustrate how the veterinary industry can prepare for a change in the pet pharmaceutical market.

VPI plans offer three varying levels of coverage that reimburses pet owners without practice enrollment.

Most owners or managers who are paying attention know that a dynamic shift in employee desires occurred about six years ago. This change has had an effect on numbers of important human resource issues such as vacation, sick time, personal time, flex time, work schedules in general, and of course, wages.

Cross-training is one way to beat boredom and more successfully cover lengthy absences in veterinary hospitals.

When her practice manager retired, this technical staff supervisor rose to the challenge and accepted a position of leadership as the new manager at her practice. Heres what she learned.

AVMA works to pass remaining high-priority bills on its 2014 legislative agenda.

Renew your well of passion for practice with five good things from the veterinary world this week.

Do you know what your doctors recommend? Are clients confused? Heres how I guarantee everyone is on the same page.