Roles

Check out these 9 tools that help technicians and occupational therapists offer topnotch care.

October is Breast Cancer Awareness Month, and you can raise awarenessand raise money for the causewith this fun activity that engages your clients.

Q: How do I handle a difficult co-worker at the front desk?

Our cartoon collection continues to wag tails with the addition of two all-new galleries. Be the first to check them out, print them out, and hand them out to team members and clients alike. Don't forget, you can rate the cartoons too!

Use this team tool to practice how to overcome conflict in your veterinary practice.

For many young veterinarians, buying a practice is a logical career move. But Denise Tumblin, CPA, says that just as when learning medicine, they need to find and lean on the right resources and mentors first.

Q: A new mobile, free-or-almost-free nonprofit on wheels opens up shop once a week in my working-middle-class-to-upper-class neighborhood. As a practice owner, what can I do to deal with this situation and avoid losing business?

Ann Wortinger, LVT, VTS (nutrition), serves up nutrition facts on gluten-free, raw and other marketed diets and dishes advice for team members who want to start the nutrition discussion with pet owners. Firstline Editor Portia Stewart interviews.

Whole team involvement leads to smarter financial decisions.

CC the Clinic Cat has practice improvement ideas and a penchant for texting. See this clever kittys list of demands to keep her feeling feline fine at your veterinary practice.

See the handout Dr. Petty gives his clients at the Animal Pain Center.

Get a glimpse into the minds of the experts at CVC.

Actively thinking about what you need versus what you don't will help you stick to a real-world spending plan.

Aging is inevitable, but the ability to retire is in your handsso plan ahead to avoid getting caught in false financial security.

The 'Mikes' of the veterinary world don't leave in a cloud of drama but quietly, thinking no one will miss them.

Ask clients the right questions and you'll get more chances to educate.

They want to know they can trust the business-owning practitioner, and I understand.

This pyramid provides a visual explanation of which areas make the most sense to implement after graduation and what areas to consider later in a career.

Use this idea to save money on trash bags and be more environmentally friendly.

Face conflict head-on to build a stronger team.

Q: After helping open the practice and being there nearly every day for seven and a half years, Im moving on to a new job at a pet resort with some of the same clients. Is it appropriate to leave a note for clients who know me for the team to share after I leave? Im leaving in good standing.

Feeling beat up, put down and turned around? Use these tips to handle difficult clients.

Is their room to grow in your job? Find out what what veterinary team members are earning based on their job title and credentials.

Get ready, be happy with this dose of inspiration and motivation from the CVC.

Andy Roark, DVM and Brian Conrad, CVPM, provided anecdotes and tips at the CVC Kansas City for resolving conflict in an effective way.

We stepped up and stepped out on foot to bring you the best shoes from the conference.

Take the scalpel out of your teams back and put everyone back to work doing the job they lovehelping animals.