Roles

Click the numbers on this interactive form for a step-by-step look at the information you will need to help clients submit a claim.

Would you try pet treatsyou know, on a dare? Watch this veterinary team perform taste tests of popular pet treats.

The truth is, veterinary clients can be a little inconsiderate.

We agree that spaying and neutering pets is a good thing. Stop being so concerned about who provides the service.

Sounds nice, but Uncle Sam might have other ideas ...

Firstline asked team members to name their biggest frustrations in practice. Heres a sample of their answersin their own wordsand tools to boost morale and efficiency.

When road construction almost shut our practice down, our community rallied around to support us.

Use these leash tips to help pet owners get dogs to your practice in comfort.

Scooping the poop is good for pets, people and the environmenthere's why.

Sheila Grosdidier counsels a team member battling low team morale.

Life is very short, and theres no time for fussing and fighting, my friend. Whether you work in private practice or at a shelter, its time to come together right now for pets. All you need is love.

This quick Q&A busts some of the biggest myths about shelters.

Use these checklists and advice to learn what motivates your teamand what gets their back up. Hint: You can copy these lists and leave them on your bosss desk.

Helpful hints for navigating a minefield

Appreciate the beauty of cats with this homage to the feline form.

While in surgery with an associate, the doctor starts complaining about how another technician works with her in surgery. What should you do?

Check out this gallery of amazing technicians who bring smiles to pets, people and their coworkers.

Thank your veterinary technician with this special message.

When you talk to the new practice manager about your upcoming annual pay increase, she mentions that you have performance issues to address. When you approach the practice owner, you:

CC, your veterinary clinic cat, celebrates National Veterinary Technician Week with her own brand of cat sass.

2014 Firstline data reveals what credentialed technicians are earning across the United States.

Advice on how to maintain lifelong enthusiasm for your work in veterinary medicineplus the oddest thing he remembers a client doing.

How familiar are you with veterinary employee theft and strategies for addressing it? Test yourself.

Dr. Finch tells us what inspired her to become a veterinarian and what she'd tell young graduates starting their veterinary careers.

Check out these motivation tips and trends culled from the veterinary world and special delivered to you.