Roles

Usher in change at the clinic the easy way.

Ddoc--yep, you read that right--Ddoc--was deployed as a military working dog in Afghanistan. One day on patrol mortar fire blew the dog and his handler off their feet. Ddoc dragged his handler to safety and stood guard until it was safe to return to base. But this courageous act came with consequences--canine post-traumatic stress disorder.

If your clinic cat had a cell phone and opposable thumbs, what would he or she text you?

Why your home is a flea magnet

Mark's line in the sand

dvm360 community platform announcement

Veterinarians dedicating their careers to hospice and euthansia medicine may be pioneering the profession's next specialty-at clients' request.

Q: Our doctors are all over the place with their parasite preventive recommendations. How do we fix it?

Matt Meeker, co-founder of the house call veterinary service BarkCare, advises other entrepreneurs to center their energies on serving clients and their needs-the specifics will come later. Listen as he explains this process.

Q: We're getting some clients who don't want to pay for and don't see the need for some at-home pain control drugs. Can you offer us any tips for explaining the value and importance of pain control for pets?

Put these feline-focused handouts to work for your veterinary clinic today.

Find out who is "woefully underpaid."

Are you the bully at work? Take this quiz to find out if you need to make a change in your professional behaviors at your veterinary practice.

Test yourself to rate your "No Baloney" skills to communicate with your boss.

Check your answers here.

Learn how to respond when pet owners resist your microchip recommendations.

Shawn McVey offers advice for a veterinary hospital manager struggling to define her job duties.

Use this handout to talk to veterinary clients about what otitis is and what they can do to help their pet.

Help Mr. Jones hit the ball out of the park by following your veterinary practice's recommendations for Smokey's nutrition.

Take the time to say ?thank you? to pets, clients and team members, and the goodness will come back around.

Veterinary managers speak frankly about what they would like to say to practice owners.

Weak words will sink your care and product recommendations. Float words with strength to lock in pet care compliance.

When your workplace bully becomes unbearable, strike back with these tips--before the situation gets grizzly. Check out these seven species of bullies-and tips to bear down.

The story of the life of a dog named Chance-and the special way we said goodbye-reminded me how beautiful the euthanasia experience can be.

Client handout: What to do for my dog's itchy, sore ears?

Crucial team members are facing a mountain of work.

Pet expenditures exceed expectations in 2013; forecasters expect more growth in 2014.

Take a minute to offer heartfelt recognition for your in-the-trenches team members who wow pet owners every day with their bright smiles, can-do attitudes and team spirit.

Award-winning editor focuses on providing tools, insights for veterinary team members.

Consider these common cat owner conundrums and learn how to offer help on the phone--and ultimately lock in a veterinary visit to promote the pet's health.