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Why your home is a flea magnet
Mark's line in the sand
dvm360 community platform change announcement
dvm360 community platform announcement
Learning goodbye: Veterinarians fill a void by focusing on end of life care
Veterinarians dedicating their careers to hospice and euthansia medicine may be pioneering the profession's next specialty-at clients' request.
Pinning down veterinary preventive preferences
Q: Our doctors are all over the place with their parasite preventive recommendations. How do we fix it?
Crafting the client experience to achieve business success
Matt Meeker, co-founder of the house call veterinary service BarkCare, advises other entrepreneurs to center their energies on serving clients and their needs-the specifics will come later. Listen as he explains this process.
Pain control pushback
Q: We're getting some clients who don't want to pay for and don't see the need for some at-home pain control drugs. Can you offer us any tips for explaining the value and importance of pain control for pets?
Resources to help you and your team connect with cat-owning clients
Put these feline-focused handouts to work for your veterinary clinic today.
Who's underpaid in the veterinary practice?
Find out who is "woefully underpaid."
BizQuiz: Are you the bully at work?
Are you the bully at work? Take this quiz to find out if you need to make a change in your professional behaviors at your veterinary practice.
BizQuiz: Are you a No Baloney Veterinary Practice Manager?
Test yourself to rate your "No Baloney" skills to communicate with your boss.
Are you a bully? Answer C
Check your answers here.
3 reasons pet owners say "no" to microchips
Learn how to respond when pet owners resist your microchip recommendations.
Ask Shawn: Am I a hospital administrator or a custodian?
Shawn McVey offers advice for a veterinary hospital manager struggling to define her job duties.
Client handout: What to do for my dog's itchy, sore ears?
Use this handout to talk to veterinary clients about what otitis is and what they can do to help their pet.
3 steps for pet nutrition home runs
Help Mr. Jones hit the ball out of the park by following your veterinary practice's recommendations for Smokey's nutrition.
The 2 most important words in veterinary practice
Take the time to say ?thank you? to pets, clients and team members, and the goodness will come back around.
The VHMA Files: Be a fly on the wall
Veterinary managers speak frankly about what they would like to say to practice owners.
Float strong veterinary recommendations to pet owners
Weak words will sink your care and product recommendations. Float words with strength to lock in pet care compliance.
Got bullies in your veterinary practice?
When your workplace bully becomes unbearable, strike back with these tips--before the situation gets grizzly. Check out these seven species of bullies-and tips to bear down.
Finding the sunshine in euthanasia
The story of the life of a dog named Chance-and the special way we said goodbye-reminded me how beautiful the euthanasia experience can be.
Phone etiquette: What veterinary practice owners don't know
Crucial team members are facing a mountain of work.
Visits may be down, but veterinary spending is going up
Pet expenditures exceed expectations in 2013; forecasters expect more growth in 2014.
6 tips to thank your veterinary receptionists on May 14
Take a minute to offer heartfelt recognition for your in-the-trenches team members who wow pet owners every day with their bright smiles, can-do attitudes and team spirit.
Portia Stewart named Firstline editor, dvm360.com team channel director
Award-winning editor focuses on providing tools, insights for veterinary team members.
Phone skills: How to attract cat owners when they call your practice
Consider these common cat owner conundrums and learn how to offer help on the phone--and ultimately lock in a veterinary visit to promote the pet's health.
Cat crisis phone checklist: How veterinary receptionists can help
When cat owners call your veterinary practice, follow these tips to welcome them to your cat-friendly environment.
The cost of complacency in the veterinary profession–and how to fight it
Dr. Jeff Rothstein, MBA, explains how coasting can hurt not only you, but your veterinary practice and team as well.
Dog bite prevention for the littlest pet owners
Keep people-and pets-safe with these quick tips to head off dangerous situations.
