Roles

When cat owners call your veterinary practice, follow these tips to welcome them to your cat-friendly environment.

Dr. Jeff Rothstein, MBA, explains how coasting can hurt not only you, but your veterinary practice and team as well.

Keep people-and pets-safe with these quick tips to head off dangerous situations.

Negative reviews can contribute to a condition veterinarians are exceptionally prone to-and often suffer from in silence.

Pet owners saying goodbye to their beloved pets may need a little more time in the exam room. Use a wireless doorbell so they can alert you when they're ready for the doctor.

You catch a trusted employee with her hand in the veterinary clinic's till. Once you've recovered from the horror, how do you respond?

Connecting with veterinary colleagues online can offer support and a listening ear when you need it.

When an elderly pet owner's health declined, a group of veterinary colleagues rallied to offer support and find a new home for his senior cats.

Here's how your team can help lock in a lifetime of care for cats.

Take a look to see if your state made the list of longest lifespans for cats.

Learn how to respond when clients ask about natural products for their pets.

Consider these tools and advice to make sure cats are represented in your veterinary practice.

One of our coworkers started a side business selling merchandise. She invited the whole team to her party, and we attended as a friendly gesture. But we felt pressured to buy from her so a few of us placed small orders. Now she's pressuring us to buy more, sending us emails about new products and bringing us catalogs. How do we politely say "No thanks" without making her angry and ruining our work relationship?-Sold out

Learn how to respond when clients ask to purchase vaccines from your hospital so they can vaccinate their pets themselves.

Use this step-by-step guide to educate cat owners about how to help their cats adjust to a cat carrier for trips to the veterinarian.

Consider the common phrases cat owners utter when you suggest routine veterinary care for their cats. Then use these scripts to improve compliance.

Correct answer: Fragile, hyperextensible skin in a dog, question 1

7 steps to make your practice comfortable for pets in pain

Learn how to respond when clients ask to purchase vaccines from your hospital so they can vaccinate their pets themselves.

Get past clients' bias against spending money on veterinary services for cats with the dvm360 Leadership Challenge.

Certain situations can get heated?quick. Get them under control before a tough exchange turns into much more.

Get past clients' bias against spending money on veterinary services for cats with the dvm360 Leadership Challenge.

BizQuiz: How cat-friendly is your practice? Answer 4. b

One of our co-workers started a side business selling merchandise. She invited the whole team to her party, and we attended as a friendly gesture. But we felt pressured to buy from her so a few of us placed small orders. Now she's pressuring us to buy more, sending us emails about new products and bringing us catalogs. How do we politely say "No thanks" without making her angry and ruining our work relationship?--Sold out

Roll out the worst welcome wagon ever with these tips.

Year-round prevention continues to be strong recommendation.

The world of personal finance can be tough to navigate, here are 5 ways you could be jeopardizing your financial success.

Everything I need to know I learned from my dog when he was diagnosed with cancer.

Dr. Miller remembers one criticism he didn't expect to receive for his cartoons.

Help your team adapt to change and energize your connection with pet owners.