Roles

Specialty training pays off.

People need to hear information multiple times before they understand your message. Here are nine ways to ensure clients appreciate the importance of fecal exams.

Over the past 57 years, the Wheat Ridge Animal Hospital near Denver has grown from a one-doctor operation to a practice with close to 100 employees, a year-round schedule and cutting-edge technologies.

Sandra Grable, CVT, a dermatology technician at the University of Illinois Veterinary Teaching Hospital, shares three common questions clients ask when they discover their pet might have a food allergy and offers advice to help you serve up answers with confidence

Grow your knowledge along with your value to the clinic and patients.

Keep your communication simple and clear, and make the process as easy as possible for the client.

Every veterinary team member can be the person who can turn a client's or co-worker's day around. If there's a problem or a complaint, even if it's not because of you, help to fix it.

A realistic but tactful answer goes a long way to helping clients understand insurance and third-party payment plans.

Veterinary teams are the first line of defense when pet owners want answers about food allergies.

Proper handling of feline patients makes the clinic a better place.

Top tips for technicians looking to excel and for equine practitioners looking for star staff.

Sorry, Fido and Spot-traditional pet names are out.

Make the best use of first and last contact with clients and keep the day moving.

Load up the fruits and veggies, break out the smoothie. It's time the win the Battle of the (Belly) Bulge one smoothie at a time.

If you joined the workforce in the past 10 years, you've probably heard a lot of doom and gloom about your retirement outlook.

This issue is full of ways to make 2012 great for you and your veterinary patients.

Learn how to identify heart sounds. Evaluate the grade, pitch, and quality of heart murmurs. And alert the veterinarian to a pet's potential heart problem.

On bad days, everybody's got it tough, but I say veterinary receptionists' duties take the prize.

Make your veterinary practice better, one step at a time, by implementing a way to track systems, procedures, and client preferences.

Help hesitant veterinary clients understand the importance of vaccinations.

You can scream and shout, but until you work your communication muscles, you'll never get through to your pet-owning clients.

Dig up the dirt on yourself before your future boss does.

Advanced medicine gives pets a chance in the fight against pet cancer, but it's important to protect yourself and your employees when dealing with these dangerous drugs.

7 Howl-Worthy Strategies for 2012

The Occupy Movement

Life's full of hard decisions­-especially when you have four legs and a tail.

Do your veterinary clients know they carry items dangerous to pets wherever they go? Here are the most toxic items in your clients' purses and backpacks.

Address behavior as part of pets' whole health.

This handy interactive worksheet lists possible costs associated with employing an associate doctor. The resulting number is the associate's total compensation rate, which shouldn't exceed 25 percent. If it does, you're paying the associate out of your pocket and reducing your return on investment.

A new survey asks workers to share the worst etiquette blunders they've witnessed in the workplace. Have you seen worse in your veterinary clinic?