Roles

Q: What can I do when a pet's number on the scale just won't budge?

Just because you've never heard complaints doesn't mean everyone is happy. Find your fakes and listen to what your team has to say.

Schaumburg, Ill. - Rapid growth of the veterinary technology field is forcing the American Veterinary Medical Association to make changes to the way it accredits veterinary technology program.

When it comes to medical errors, talk to your lawyer first before you apologize

This meeting covers the most commonly diagnosed endocrine disorder: Cushings syndrome. A chronic disease, Cushings syndrome requires team members to be diligent to lock in follow-up appointments and manage clients expectations. The tools in this meeting will help you assess your teams knowledge, brainstorm ways to lock in recheck appointments, and communicate effectively with clients. Get started nowa team-wide approach to treatment can improve dogs well-being and overall quality of life.

Firstline Live in Kansas City presenter Marianne Mallonee says that, in the interest of saving time, avoiding-or at least delaying-conflict can be a smart idea.

Inventory and product sales can be tough, says Brian Conrad. Here are some tips to help your practice's products shine.

Brian Conrad tells Firstline Live attendees how you can make clients happy-even when they're wrong.

Learn how to stop the micromanaging madness today.

You work in a stressful profession, so take these steps to maintain your sanity.

Veterinary equine technicians: Follow these tips to keep yourself-and your team-from getting stepped on, stomped on, or kicked.

California bans the roadside sale of pets to try to reduce the number of mistreated animals.

Consider opening your practice to externships for foreign students. No only will you make the difference in the life of a young person, but you'll reap the rewards culturally and personally.

In a new study, military veterans relieve stress by training shelter dogs and, in turn, make the pooches more adoptable.

From soothing music to team training tips, here are four tools that will make your job easier and help you connect with clients.

Answer C

Gamera the tortoise recently lost a leg, but he's mobile again thanks to a small wheel attached to his shell.

A young, adult basset hound presents to you for evaluation of chronic recurrent ear pruritus and a strong "musty" odor. Which of these diagnostic tests would be most useful initially? This is Answer C from the quiz.

Talk to the boss with a plan in hand for turning your CE into better patient care or practice management.

Keep an eye out for inappropriate computer usage by using a few simple tools.

Pet owners want annual plans they can pay for monthly, but most veterinary practices aren't offering them. Are these plans just a fad-or are they the future of wellness care?

If we posted this story on Facebook or Twitter, almost half of you would see it. And if you aren't greeting clients via social media, you're missing out on the chance to strengthen bonds&mdashp;not to mention you're passing up free advertising.

Check yourself against this quick crash course in veterinary terminology

The online possibilities are endless: finding clinical information, bonding with clients, ordering supplies, and so on. Here's how you and your colleagues are taking advantage of the Internet.

Once clients are out of your sight, your veterinary practice is probably out of their mind. Find out how to sends the most effective and cost-efficient client reminders.