Roles

Conflict happens-and that's OK. But if it's not handled correctly, people and pets suffer.

Save time and money by tapping into your practice's technological potential.

Find out your primary job responsibilities by position.

When team members look to each other for juicy stories, one of three situations is occurring. Are these circumstances happening at your practice?

Here's a look at average employee earnings by position and region. How does your pay stack up?

Find out how many practices have practice managers and how much those practices earn.

Washington -- The Federal Trade Commission (FTC) again delayed implementation of its new rules to fight identity theft. The enforcement date for the controversial Red Flags rule is now Nov. 1, 2009, the agency reports today in a prepared statement.

Here's how to talk to dog owners about hydration.

Role-playing doesn't have to be hokey or scary. Here's how to do it right

Talk to dog owners about obsessive behaviors.

Practice owners may not be the only liable party.

This veterinarian hired her manager 15 years ago and never looked back.

You care for pets, but not yourself. Change that with help from this video by Sheila Grosdidier.

You can't do it all. But a speaker at this year's AVMA conference has seven steps to help you do what's most important.

Technicians now enjoy more ways to develop expertise.

A veterinary specialist asks tough questions and offers advice to practitioners on good habits to survive licensing board investigations.

Proactive use of online social networks preserves your practice's standing with clients.

Arrests made in eight states thanks to a group effort.

An English research center trains dogs to detect disease.

Don't be a micromanager. Learn to delegate and inspect the results the right way with Mark Opperman, CVPM.

Get equipped to offer patients and clients the best care-and have a little fun-at Firstline Live in Kansas City. Click here to see what's in store.

Use this form to help clients stay on track with their dog's weight-loss program.

Use this client education form to answer clients' questions about microchips.

Use this form to educate clients and encourage them to spay or neuter their pet.

Keeping felines trim isn?t always an easy feat, so make sure your clients know the facts and have a healthy strategy for safely shedding those excess pounds.

Review these tips to keep pets safe and healthy during the fall and winter seasons.

Pets are never too old to make the grade. Send this wellness report card home with your next senior patient.

Give this form to clients with overweight dogs to help them understand the ins and outs of weight loss.

Use this form to help clients stay on track with their cat's weight-loss program.

Use this mystery shopper form to get critical feedback about your service.