Client Handouts
Sample: Rules of conduct
Download a free disciplinary action outline.
Rules of conduct sample
Do's and don'ts for selling recommendations
What to say when making a recommendation.
5 tolerance commandments
Make a pact not to judge clients.
Client handout: Boarding vacation report
Clients want to know about their pets' behavior during boarding. Show them with this form.
'Vacation reports' communicate value to clients
Fill clients in on their pets' activity during boarding by offering vacation reports.
Flea control history form (PDF)
Use this form to gather a thorough history about flea control.
Efficiency study: How to do more with less
Measure client wait times in the reception area, exam room, and checkout on a daily or weekly basis using VMC Inc.'s two-step efficiency study.
Outpatient clinic efficiency study XLS
Show clients how to clean pets' teeth
See a handout adapted from the one Dr. Scott Linick, FAVD, gives to clients to teach proper toothbrushing techniques.
Do not neglect dental care: Talk to clients about brushing their pets teeth.
Clients need to brush their pets teeth to prevent dental disease and other illnesses.
Phased training program
A handy, step-by-step guide on efficiently training receptionists.
At-home diet trial compliance handout
Help clients beat their pets' food allergies. Download this helpful handout on diet trial compliance.
Eco-friendly goals and client handouts
Team members merged related handouts to meet their eco-friendly goals.
Compliance review form
Are you up for the compliance challenge? Download this free template to start tracking your client compliance rates one patient at a time.
Dental disease handout
Download a free client handout that explains?and pictures?the four stages of dental disease.
New Program Worksheet
Want to add a new program? Jump start the planning process and build buy-in by asking your team members these questions.
Communicate purr-fectly about feline behavior
Help clients understand how to deal with feline marking.
Client handout: Feline behavior Q&A
Clients become frustrated when their cat starts spraying in the house. Here's how to teach on the topic and help clients get to the root of the issue.
Behavior assessment checklist
To help clients see the signs of problem behavior, ask them to fill out this checklist.
Exam room assistant checklist PDF
Use this checklist to make sure you discuss necessary care recommendations with clients during visits.
A picture scavenger hunt
Employees will strategize and learn to work together during this team outing.
Exam room assistant checklist
Checkout pink slips
Use discharge forms to clear confusion on who owes how much for what.
Client handout: Arthritis and your dog
Use this handout to help clients understand arthritis.
Medical records checklist
Don't find yourself with inadequate patient medical records. Use this checklist to audit your records.
Form: Report cards make the grade
Improve compliance with this client handout.
Inventory manager job description
Download this sample job description for the team member who keeps your shelves stocked.
Payment agreement form
Provide clients with payment options.
Client e-mail template
Stop calling clients and e-mail them instead using this timesaving template.