Client Handouts

A canine lifestyle summary will help you tailor your message to fit each dog's needs.

A compassionate card fund application will help you determine clients' needs when you want to offer financial assistance.

Review this sample compassionate care fund protocol, then discuss how your practice will handle financial requests from clients in need.

Read this policy, then write your own so team members know when their personal pets are welcome in your practice.

Read these true stories of client service disasters, then use the discussion guide to talk about how you'd handle these situations at your next staff meeting.

A confidentiality pledge reminds your team about the importance of keeping confidential information private.

Document clients' consent for euthanasia with a form.

Review this sample euthanasia protocol with your team to decide how you'll handle euthanasia procedures consistently and compassionately.

What does your practice value? Read this sample practice principles card, then write your own standards of service to keep your values and creed top-of-mind when you're talking with clients.

Print out this PDF and give it to clients to educate them about common household items that can make cats and dogs sick when ingested.

Print this multi-page PDF to educate clients about ideal pet weights, pets' caloric needs, and the caloric content of common treats.

A customizable communication tool for pet owners you haven't seen in a while.

Give this handout to clients whose pets are due for a blood test.

Learn what makes team members tick with this form.

Focus your on-site accident investigations with these printable PDF form.

A list of behavior books and prospective behavior questions for pet owners.

Get vaccine info from clients with this printable PDF.

Communication is part of being a great employee. This means you need to know who to talk to when you have a problem. Consider this example.

Use this sample nutrition questionnaire to learn more about what your clients are feeding their pets--and how much.

Customize and print this handy checklist of what a new receptionist needs to learn and when.

Customize and print this handy checklist of what a new technician or assistant needs to learn and when.

A client handout on the benefits of microchipping

Customize this Word document and put it in your employee manual.

Customizable Word document of a sample letter to send clients about the pet food recall.

A handout that explains to clients why pets taking medication need to be monitored.

Ask employees to rank the top five features they value in their job with this exclusive form.

A handout that shows clients the four stages of dental disease.

Use this exclusive survey to gain feedback when your team members leave your practice.

Plan your best year yet with our experts' goals and room for your own on this two-page form.

Plan your best year yet with our experts' goals and room for your own on this two-page form.