Client Handouts

Use this list of benefits to guide conversations with clients about spaying and neutering pets. (PDF)

This sample phone script shows the kind of professional, accurate answers you can develop for team members to use in all their interactions with clients. (PDF)

When you conduct regular performance reviews, you build better understanding with your employees, clarify your mutual goals, and give employees feedback about where they excel and could improve. Use this form to get started. (PDF)

To show staff members how much they earn each year--not just in salary, but in benefits, too--give them a total compensation statement. (PDF)

To show staff members how much they earn each year--not just in salary, but in benefits, too--give them a total compensation statement. (PDF)

Congratulations! Your dog is about to become a mother. Here are some things to keep in mind while caring for your pregnant dog.

Your dog has dominance aggression, a behavior disorder that can be corrected with time and patience.

Rodents are unique pets because of their small size, and they require special care. Here are some tips on how to house and feed your pet rodent to keep it healthy and happy.