Business

Combine staff training with an inventory count.

We gave dental discounts to increase business, and we're now ready to eliminate them. How can we do this without upsetting clients who have come to expect them?

Pasta and olive oil: all you need-a successful veterinary practice relies on a few key ingredients.

Drive-through windows give clients a convenient option for picking up medications.

Only in New York City can you find a former reggae club converted into a veterinary practice in the center of a trendy, bustling art district. West Chelsea Veterinary used modern design and an efficient floorplan to capture a 2009 merit award.

Make the most of your money with an investment to refresh your practice.

Explore three niche practice models: mobile, relief, and shelter medicine

Veterinary architect Wendy Wheeler offers tips to jazz up a room in your practice.

It's the aftermath, not the error, that determines failure. Recover from any blunder with style and you'll emerge more successful than before the slip-up. Here's how.

My production as an associate warrants a raise. How do I ask the practice owner?

Sympathy cards show grieving clients you care.

You can accomplish a lot with a little investment. Here are some creative ways to spiff things up.

Badmouthing our colleagues in front of clients paints a bad picture.

A $30,000 investment can produce $200,000 in revenue-and minimal patient trauma.

Operate by the book when it comes to the Fair Labor Standards Act

Your practice's reputation is crucial. Make sure clients are hearing good things.

Nutrigenomics can reduce pain in osteoarthritic dogs and create a bond with clients.

How can we determine whether to build a new practice or renovate our current facility?

Architects and designers gush about these items that are perfect for your new building or renovation.

The right levels of income, costs, fees, and clients lead to a strong, balanced veterinary clinic.

They may smile and nod while visiting your practice, but what really goes on in your clients' minds? Find out with client questionnaires, Internet ratings, and mystery shoppers.

What was OK before is now wow.

How can we determine the quality of referrals we're getting from other clinics?

Use this list to boost your practice's curb appeal.

Whether you're planning on building new or renovating an existing space, be aware of potential restrictions.

Integrate your facility's design with your business cards and other materials to help your marketing message hit home.

Leaseholds, renovations, and additions are as good as new. Take a look at what you've already got.

Microchipping is becoming standard procedure for many practices. Is your clinic keeping up with the times?