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Vets versus clients: Dermatology
October 2nd 2018When it seems like a pet has a dermatology issue, what happens next? Is it right off to the veterinary hospital, or do pet owners skip the DVM and head for Dr. Google? Data from the Pet Owner Paths study illuminates the differences between you and your clients on what happens next.
Algorithm: Can you help this pet owner pay?
September 27th 2018Veterinary clients want the best for their pets, but sometimes their financial situation gets in the way. Here's a short version of my long path I travel with veterinary clients when they complain about price, seem hesitant to comply with recommendations or say, straight up, they're under a financial strain.
How my veterinary team wins prizes for good work
September 26th 2018Money isnt alwaysor oftenthe biggest motivator for better veterinary team performance and success. Heres a program that works for me that lets team members choose the rewards they love the most with points given for tasks I need the most.
A standout veterinary contract
September 13th 2018Poorly written agreements are all too common, so a well-devised contract is cause for celebration. Before you sign your name on the dotted line (or ask someone else to do so), consider these exceptional provisions benefitting both the associate and the practice.