Business

Our resident veterinary practice management expert Katie Adams, CVPM, counsels a new practice owner on how to handle an overpaid and ineffective employee.

Some people swear by to-do lists to increase productivity, but others believe in an entirely contrary method: creating a list of what not to do.

Topics like congestive heart failure are difficult to explain to veterinary clients. We wrote out some social media posts to give you a hand.

June is national pet preparedness month, so prepare to talk about microchips and their role.

As a working mother, does your state offer you enough support?

Buster’s experience at the veterinary hospital matters, but his owner’s experience matters even more. Don’t disappoint your clients with long, boring wait times. Build loyalty instead... digitally.

If clients aren’t complying with your recommendations, the cost of services isn’t to blame. Instead, reconsider how you’re delivering your messages.

Disease containment space comes with a checklist of requirementsbut dreariness isnt one of them. Check out these isolation ward photos from veterinary hospitals across the country to see how your colleagues care for these fragile patients while protecting the rest from outbreaks.

Everything a veterinary team needs to know about this all-too-common condition in dogs.

Our research uncovers that theres no one-size-fits-all approach to communicating with pet owners after the clinic visit. The solution? Ask them their preferences.

This textbook veterinary surgery went according to textbookuntil the patient didnt wake up.

It may not be the most fun part of the process, but its arguably the most important.

Making the change to become high-touch or low-touch with your veterinary practice can seem daunting. Thats why Ive come up with these tip to help you in the right direction.

Do you live in one of the most fun states in the country?

Discussing cardiac disease can be like speaking a different language for your veterinary clients. Put things into terms they can understandthis handout will get you started.

Temper tantrums, dark clouds over heads, frowns that just wont turn upside down? Heres some advice on how to put the Partridge Family back into your veterinary practice, when all you hear is Black Sabbath.

Veterinary practice can be a tough environmentwhich makes mood and attitude even more important. Here are some scientific factors to consider before you check your tood.

More than a year after Evanger’s issued a voluntary recall for its contaminated dog food products, the FDA has officially ended its investigation.

There are many things veterinary practices can do to identify financial issues before they harm their practice.

Meditation is proven to have positive effects, but can you expect results after your very first session? New research says yes.

When Dr. Codger invites Dr. Greenskin to a morning meeting, the young associate fears shell get eaten for breakfast for dismissing the bully technician the old-timer cant live without.

Effectively communicating with team members and clients requires a lot more “I” and a lot less “you.”

From real-world clinical knowledge to soft skills, we investigated what you had to say about what may have slipped under the radar in all of those classes.

Cat owners need help simply getting kitties to your veterinary clinic's door.

Think of a convention program as a map, with unfamiliar topics like unexplored cities.

We all have bad days at work, but when we let bad days get to us we usually toss and turn at night, new research reveals. A new study uncovers trends in workplace incivility — and what can be done to ameliorate the problem.

Whether you’re traveling or just looking for a delicious new experience, these five food finder apps can point you to the best eateries in town.

Whats going on with canine influenza? Well, theres a website and a week, and now the Canadians are involved. Heres what you need to know to keep your patients safe.

Before you assume that the answer to your problem doesn’t exist, look for solutions from other industries.

Despite what may be intuitive, having a higher position at work may improve your work-life balance.