Business

Get over your hangups and start getting ahead of your debt with these dos and donts.

Luckys on the lamb. Fluffys gone on walkabout. Sophies strayed. And youre on the clients speed dial. Heres how to respond when clients with lost pets call your veterinary practice.

Deck

Members were asked, In the last year or so, what has been the single most successful method youve used to attract new clients?

Are you stuck in a strip mall or neighborhood that's seen better days? Try these tips from veterinary architect Dan Chapel, AIA, to freshen up your practice's look.

Protect team members, clients and patients with a safety policy for your practice.

Use this form to record any injuries that occur at your veterinary practice.

Share this protocol to make sure all team members know what to do if an accident happens at your veterinary practice.

Take it from an owner whos recently hired: These tips will put you at the top of the list.

Follow these guidelines to avoid making a hasty hiring decision.

Dont skimpyou want this asset to feel valued.

Use these six steps to keep your practice website out of the litter box.

Tackle training month by month to bring a new veterinarian up to speedand make sure youve covered all the important areas of practice leadership.

Plan content for your practice website with this handy tool.

Make sure you know what you're gettingand what you aren'twhen you build a website.

How familiar are you with veterinary employee theft and strategies for addressing it? Test yourself.

How familiar are you with veterinary employee theft and strategies for addressing it? Test yourself.

How familiar are you with veterinary employee theft and strategies for addressing it? Test yourself.

How familiar are you with veterinary employee theft and strategies for addressing it? Test yourself.

How familiar are you with veterinary employee theft and strategies for addressing it? Test yourself.

How familiar are you with veterinary employee theft and strategies for addressing it? Test yourself.

Q: What percentage of practices, large and small, would you say have the receptionist duties include taking the client into the exam room, pulling vaccines and filing and dispensing medications from the veterinarian at the end of the office visit? I feel its a lot of work for the front office team and takes them away from the phones and reception desk. The practice owner feels it would increase the payroll percentage too much for a technician to do.Overworked

Use these steps to address this serious breach of trust.

Check out these 9 tools that help technicians and occupational therapists offer topnotch care.

Digging into what it really costs your veterinary hospital to provide a new service.

Whos called in to help? Whos doing the work? How long does it take? This hospital administrator used innovative software to tackle tough questions with DVMs and team members.

Staff turnover is a costly waste of your team's time.