All
Books and record keeping for dummies (Proceedings)
May 1st 2011Accurate and complete financial recordkeeping is important to any hospital owner, but is also important to those who work with the veterinarian. People both inside and outside the hospital all depend on the accurate recording of financial transactions.
Launching technician appointments and other services at your practice (Proceedings)
May 1st 2011It isn't uncommon to find practices that, either formally or informally, offer technician appointments; i.e. patient visits in which certain services are provided to the pet and pet owner by a credentialed veterinary technician instead of by a veterinarian.
Affordable care and financial success: you can have both (Proceedings)
May 1st 2011For more than a decade, the rule of thumb for setting fees in veterinary medicine was simple: Raise 'em! The corollary to this rule of thumb was: don't worry about clients not wanting to pay; if you communicate the value of the procedure, they will gladly open their pocketbooks.
Getting started: five essentials to monitor every month (Proceedings)
May 1st 2011Consider developing a monthly statistical analysis report for your practice. Take a pulse of your practice by understanding the monthly statistics that are important and track them in a comparative format; month to month, year by year.
Why performance management matters–an overview and general introduction (Proceedings)
May 1st 2011The first part of this session will give an overview of the global veterinary market focusing on the UK and US which are both currently stricken by recession. It is the presenter's belief that we are in for a very hard few years as vets and we are no longer a recession proof business.
Discounts that don't kill the practice (Proceedings)
May 1st 2011For more than a decade, the rule of thumb for setting fees in veterinary medicine was simple: Raise 'em! The corollary to this rule of thumb was: don't worry about clients not wanting to pay; if you communicate the value of the procedure, they will gladly open their pocketbooks.
When clients say no: shoring up doctor and team member morale (Proceedings)
May 1st 2011Regardless of your position in the veterinary hospital, in this day and age you encounter resistance from clients in some way, shape or form almost every day (if not every hour). As a practice manager or owner veterinarian you may not feel that as directly as your veterinary technicians, receptionists or associate doctors do on a daily basis, however.
Keeping care affordable with technician appointments (Proceedings)
May 1st 2011Today veterinary practices are facing more challenges then they ever have in the past. The economy has forced pet owners to scrutinize every dollar of their discretionary income and often times the money that was previously spent on the family pet is now being spent on food and rent for the family.
8 ways to earn the respect you deserve (Proceedings)
May 1st 2011How often do you sit back and really think about what amazing things you do every day as a veterinary technician? How frequently do you pat yourself on the back acknowledging your education, training, and skills? Do you ever reflect at the end of the day on what you accomplished during that day?
When clients say no: difficult exam room conversations (Proceedings)
May 1st 2011You all know the feeling of walking into an exam room, proud of your skills as a veterinary technician, confident that you know what is best for the patient, happy to be greeted by that wagging tail, and excited to work together with the client to keep their family member at his healthiest.
The basic record keeping checkup (Proceedings)
May 1st 2011Do you divide your staff responsibilities? By dividing responsibilities you reduce the opportunity of potential stealing from your hospital. Basically you should never have one person handle all aspects of a task. For example, the receptionist who handles money directly shouldn't be the person who prepares and makes the bank deposit.
Managing patients with parvoviral enteritis (Proceedings)
May 1st 2011Disease caused by parvovirus in dogs (destruction of intestinal crypt epithelium, lymphocyte depletion, neutropenia) is generally more severe than that caused by coronavirus (destruction of intestinal villi). Coronavirus enteritis is often characterized by mild and self-limiting clinical signs.
Managing cases of chronic small intestinal diarrhea (Proceedings)
May 1st 2011Chronic diarrhea (i.e., that which persists > 2-3 weeks) usually necessitates a systematic diagnostic approach (which may mean classic tests and/or therapeutic trials). The first question in the patient with chronic diarrhea is whether the patient has an obvious problem such as parasites or an obviously inadequate or poor quality diet.