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The receptionist's main responsibility is to assure the smooth, orderly flow of clients and patients. Receptionists report to the Client-Services Director.

Canine lifestyle survey form

Use this form to educate clients about your wellness schedule for dogs.

Download these calendar images as desktop backgrounds.

Before you rent a leasehold, make sure you're satisfied with the answers to these questions.

Karen Felsted shares ideas for interactive Web-based lifetime earnings models on NCVEI's Web site.

The new CEO of NCVEI has been offering advice in our pages for years. Read her stories here.

The National Commission on Veterinary Economic Issues (NCVEI) named Karen E. Felsted, CPA, MS, DVM, CVPM, its new chief executive officer.

Here are ways to improve your gas mileage, whether you commute to work or drive all day as a mobile doctor.

Schaumburg, Ill. - The National Commission on Veterinary Economic Issues (NCVEI) named Karen E. Felsted, CPA, MS, DVM, CVPM its new chief executive officer. Felsted leaves Los Angeles-based Gatto McFerson CPAs, a veterinary-focused financial and consulting firm.

A parrot lost in Japan gives his name, address to veterinarian.

How would you rate your current job? Take our quick poll.

BusinessWeek story says ingredient prices are up 30 percent.

So ... what do your team members type on?

View the AVMA's model policy on harassment and a discrimination-free veterinary workplace.

Are the other puppies green with envy?

You must foster an environment where people want to work.

"Specialty practices trying to attract new specialists aren't just competing with other practices," says Mark Opperman, CVPM, owner of VMC Inc., a veterinary consulting firm in Evergreen, Colo. "They're also competing with universities."

There is an expectation that specialty practices will be more profitable because they charge higher fees and have a larger average transaction charge, but that's not necessarily true.

Client expectations are two-fold, says Dr. Karen Felsted, CVPM, CPA, a consultant with Gatto McFerson in Santa Monica, Calif.

"Specialty practices don't want to step on the referring practice's toes by marketing themselves to clients directly," says Mark Opperman, CVPM, owner of VMC Inc., a veterinary consulting firm in Evergreen, Colo. "They would rather get referrals through the general practice. And the best way to do that is by developing relationships with them."

It's a dual client base. One set is obviously pet owners; the second set is made up of referring veterinarians.

"Many specialists feel they should get paid more just because they are a specialist, but the truth is they shouldn't," says Mark Opperman, CVPM, owner of VMC Inc., a veterinary consulting firm in Evergreen, Colo. "They should get paid more because they produce more."

Dr. David Plante has traveled the world and lived to tell about. And he's got the pictures to prove it.

A list from the Veterinary Economics archives.

With a little hard work and a whole lot of fun. Get an insider's look at all of our cover-shoot shenanigans.

Readers can share their the trials and tribulations of malpractice lawsuits.

Download this PDF worksheet to get an ROI formula and a list of essential questions.

Maddie's Fund thinks veterinarians are the best way to stop overpopulation.

A small terrier gave me a big love of foster pet parenting.