Business

Are your conversational skills lagging in the stretch? Use these tips to pull ahead by overcoming problems and winning clients' respect.

How to implement the "four strikes" method of enforcing safety rules in your practice.

If you go on VIN, you will see dozens of posts and links trying to define what production pay is and how to pay it. Unfortunately, it is a constantly moving target. The current thinking is this:

They say a picture is worth a thousand words, but when it comes to diagnostics, sometimes it's worth a thousand dollars.

Let's return to our story that began in this column in the May issue.

The devil is in the details. So what are your clients noticing about your practice and team members?

Discussion from the experts on how to retain great staff members

A form for pinpointing age-related problems

Clients often cannot comprehend what a cat or dog at a healthy weight looks like, so I give them a live demonstration with my own dog and cat, which are at ideal weights.

Opening your door to new profit centers can help take the bite out of remodeling and building expenses.

Brad Rabinowitz, AIA

PDF floor plan of New York Cat Hospital in New York

Closets, cabinets, cubbies-build in the space you need to keep everything from anesthesia drugs to suture material organized and close at hand.

You don?t have to own a facility to make a major impact on your practice?s layout and design.

While you may think all the action takes place inside your hospital, the front of your facility is hard at work speaking on your behalf. The question is, what's it saying? "Come on in"-or "Go away"?

2 architects' ideas + 22 veterinary hospitals = 4 fantastic exam rooms. Now you can learn from the best.

Dr. Ross Clark, Veterinary Economics Practice Management Editor

PDF floor plan of Coal Mine Animal Hospital in Littleton, Colo.

Here are five ethical dilemmas, complete with guidelines for making decisions that keep you on solid moral ground.

Your approach to housing animals speaks volumes to your clients about how you'll handle all aspects of their pets' care.

Relax and reinvigorate your reception area with feng shui

Curb the 5 o'clock chaos with these simple steps to streamline your discharge appointments and send clients away happy.

These three PDFs will show you how three hospital designers maximized every square inch available to fit everything into an odd or very small shape.

Dan Chapel, AIA, discusses the use of technology in practices entered in the 2007 Hospital Design Competition.

Wishy-washy decisions on purchases and buying equipment you don't need can blow your budget. Save money by avoiding these mistakes.

Ideally, your facility generates interest from passersby. Noses pressed up against the glass is a terrific goal-really the ultimate in curb appeal, I'd say.

Exclusive video clips of the quartet of judging experts sounding off on trends in hospital design.

PDF floor plan of Integrative Pet Care in Chicago

Caring for a sick pet isn't easy. So when the team at Animal Hospital of Ashwaubenon in Green Bay, Wis., noticed the special challenges their clients who owned cats with kidney disease shared, they decided to bring this community of clients together.

What have I learned after 16 years as a veterinary receptionist? Certainly that I'm not just a receptionist. I've masqueraded as the kennel cleaner, the veterinary assistant, and the office manager.