Business

Manage your funds, earn more interest, and get better service starting right now.

Feeling your blood start to boil? Avoid scalding yourself and others when you're faced with fiery flare-ups from clients or co-workers.

Residential pet burial is illegal in Beaumont, Texas, so the local landfill used to be the only option for pet remains. But it wasn't an option many pet owners cherished. So Dr. Kelley Kays built a crematory into Dowlen Road Veterinary Center.

We prescribe lots of practice wellness and preventive care: team training, continuing education, budgeting, the writing of mission statements. And we do try to take our own medicine.

Quick identification of a "stray" can lead to a happy reunion when pets go missing. The other possible outcomes are not quite so cheerful.

Show those other cowpokes you're the most on-time doctor in these parts.

Doctors tend to hang on to bad habits and attitudes from their first job. Seeking out mentors-or mentoring a new grad at your practice-can help.

A Mayo Clinic study finds that behavior, not skill, is the key to positive patient perception.

Build on the groundwork you've already laid to cross the marketing finish line with style.

All of our workstations have Internet capability, so we use instant messaging to communicate with each other while in the exam or treatment rooms.

When neighbors closed the door on expansion, Washtenaw Veterinary Hospital in Ann Arbor, Mich., negotiated a lot

Washington - Privacy of animal-registration database information and feeding methods to produce foie gras comprise the official list of resolutions to be addressed at the American Veterinary Medical Association (AVMA) House of Delegates (HOD) annual meeting, July 14.

Concerned about the threat of feline heartworm infection, team members at Valley Animal Hospital in Roanoke, Va., decided to launch a campaign to educate clients.

Most veterinary hospital owners are proud of their doctors and support staff and know how hard they work to offer outstanding patient care. Given that, it may be easy to assume that we are providing better care than we actually are. A client-satisfaction survey is an excellent way to measure the quality of service – as perceived by clients.

My idea to help abused families blossomed into a program that shelters pets while their families get the help they need to escape dangerous situations and rebuild their lives.

Clients are waiting, dogs are barking, and phones are ringing. Sometimes you've got to tune out the static to offer clients the attention they crave and send them away happy.

One morning, I was stocking the food display in my practice's reception area when something caught my eye.

Nervous pets are often problem pets during office visits. Here's help.

A DVM must know all components of the deduction, and how much was spent for each.

Canines counting calories? Felines fasting? Raneé Baker, RVT, a technician at Kingsbrook Animal Hospital in Frederick, Md., developed a better plan to manage pets' weight.

Re-energizing your staff isn't easy, but it can be achieved with a little determination.

Tips for talking about a pet's weight with an apathetic client

Print this PDF with tips to help clients exercise their overweight dogs

Print this PDF that clients can use to keep track of dogs' food and exercise

The 2002 Hospital of the Year has seen doctors come and go, but the facility lives on.

Be inspired as Associate Editor Amanda Wolfe blogs about her wellness training for a 5K, with advice from Veterinary Economics Advisory Board member Dr. Ernest E. Ward Jr.

A pre-existing gem, new-to-you building can be an architectural gem. Here's a look at how two practices preserved the charm of historic homes -- and met the growing needs of their businesses.

Customize this Word document and put it in your employee manual.

Twenty-two years after we featured this practice in Veterinary Economics, the exam rooms in Golf-Mil Veterinary Hospital still feature the solidly built counters and cabinets.

Knocking down a privacy wall brought natural light into the reception area.