Business

I spend my weekends paddling. And we're not talking relaxing jaunts on placid lakes, here-this is white-water canoeing.

Q. How can I get the doctors to take care of the equipment at my practice? They don't keep their trucks clean and often leave equipment behind on visits.

It's good to know the true 'cost' of money, and what every aspect of every service is costing you.

A white, sparkling smile is in, and that goes for pets, too. So when clients opt for dental care, show them what they paid for, says Beth Wallukait, a receptionist at Bryan Animal Hospital in Des Moines, Iowa.

How much of your income is due to your performing surgery? Perhaps 15 percent? Even 20 percent?

Bring your knowledge and an animal or two-you'll be the greatest show on earth.

Las Vegas - Explain care benefits, cater communication to client personalities and show genuine interest in a pet owner's concerns. These techniques, according to a recent study, ensure pet owners are willing to pay for the highest quality of veterinary care.

You never know what you're going to see in practice-it can be a real mixed bag.

Confusion and misunderstanding often occur when two people attempt to communicate using two different languages.

Early planning and advance payments gave this hospital a financial edge. And this thinking has given the owners of South Suburban Animal Hospital in Perrysburg, Ohio, the freedom to focus on medicine in a new way.

It's a natural progression to move from associate to practice owner, but you need to know what you're getting into. (And sellers, you need to make sure your buyer is positioned for success.)

Receptionists who shortchange your relief doctor are shorting your veterinary practice's bottom line.

We keep a chart based on our monthly budget on the wall in the back hall of the hospital.

In 1994, Veterinary Economics ran a cover article featuring Dr. Scott Campbell with the headline "Who Is Dr. Scott Campbell and Why Is He Bringing Full-Service Veterinary Care to PetSmart?" Today, doomsday prophesies that independent practitioners worried about back then seem to have fallen short. ...

How the CEO of Banfield has rewritten the rules of veterinary practice. ... Part 1 in The Change-Makers Series

Does your team know the practice starts out every day $900 in the hole?

Q. How will inflation and taxes affect my cash needs during retirement?

You're on the hunt for a new associate. Here's how to find the right doctor for you and your practice.

Referring your clients to certified trainers and behaviorists-and promoting early socialization and training all year long-is the best way to prevent aggression and bites. But National Dog Bite Prevention Week (May 20 to 26) is quickly approaching, so it's a good time to gear up.

Long-term drug monitoring doesn't have to be a hassle for you or your clients. With creativity and flexibility, you can win the chance to monitor your patients.

Sometimes a hospital manager needs someone outside of the practice to bounce ideas off of, vent to, and solve problems with.

You're already familiar with the idea of hiring a relief veterinarian and the benefits that come along with doing so. But what about hiring a relief technician?

Five tips from a veterinarian newly graduated as a certified canine rebailitation practitioner.

Q. I have a superstar on my team but the other team members hate her. What should I do?

The team at Ottawa Animal Hospital in Holland, Mich., adopted two groups of solders in Iraq.

Lou Swinney wheeled his new SUV into the cramped parking lot. A cup holding his morning java suddenly jarred forward as he made the abrupt stop. The inertia sent a quarter of the contents on an additional journey. Swinney quickly wiped the rim and base of the cup with a tissue and barreled out of the vehicle toward the front door, a wide briefcase trailing from his right arm like a broken rudder.

Working with mountain gorillas has been the seminal experience of my life.

Your practice isn't a bank, and you're not a loan officer. Use these eight strategies to make sure your practice gets paid for services--so the practice owner can pay you.

There's a different kind of pain that comes from making the decision of life or death for a pet.

Q. What is VoIP? Should my practice consider switching our traditional phone system?