Owners

Evaluate receptionists at your clinic and others with this downloadable Excel document.

Evaluate receptionists at your clinic and others with this downloadable Excel document.

I've recently won a lawsuit. What's my next step?

Good equipment and procedures are necessary, but they don't eliminate the need for proper workspace design and facility preparation.

It's 10 a.m. on Monday morning. Mrs. Hodge rushes in with her 13-year-old miniature Schnauzer, which is lethargic and vomiting. The problems began yesterday, and all Mrs. Hodge can tell you is that she's been giving her dog some kind of pill for the past week.

I don't have the urge to escape to some other venue.

You probably got ethics training in school, but that's very different from the experience you get in practice, when you're actually facing the tough questions. You want to do what's right for the horse. You need to know the law, so you don't put your practice at risk. You sure don't want to pay fines or put your license on the line. How can you keep it all on the straight and narrow? Consider this article your refresher. Let's get ethical.

You're the heart of your hospital. Making changes to get fit, eat healthy, and work smart will take courage and resolve, but we know you've got it in you.

Technician and veterinarian are fastest-growing top 10 jobs.

Form asking employees to acknowledge that they understand the hospital manual and their at-will status

Employee manual wording for introductory employment periods and discplinary procedures

Use this PDF of paper pies to track ideas that team members submit to improve efficiency, save money, or boost service.

Most dogs that bite kids haven't chomped on children before, according to research.

Latest in legal animal news.

Q. My associate earns 22.5 percent of her total production. Of that, about 17 percent is wages and the remainder is fringe benefits. She also receives a bonus. How can I switch her to ProSal without giving away the farm?

You show consistency as a boss and respect for your top employees when you terminate someone who needs to go.

Be careful firing bad apples who may fight back.

A veterinarian soars and says goodbye to stress.

Local veterinary hospitals refused to treat a dying dog-and not because they didn't have the skills or the client wouldn't pay.

How can I encourage general practitioners to refer cases that are beyond their expertise? And how do I do this without coming across as self-serving?

Clients need to know if stable hospitalized patients will be unattended at night.

Print out this PDF and give it to clients to educate them about common household items that can make cats and dogs sick when ingested.

Last year my husband opened a state-of-the-art fitness facility. He needed candidates for a group-cycling certification program and still had a vacant spot on the day of training. As co-owner of the gym, I felt obligated to fill the seat-literally.

A customizable communication tool for pet owners you haven't seen in a while.

Use this tool from Benchmarks 2007 to gather information about other practices in your area.

Learn what makes team members tick with this form.

If a client shows up with a stray but doesn't want it scanned for a microchip, am I legally required or legally forbidden to scan the pet or contact the chip registrant?

Focus your on-site accident investigations with these printable PDF form.

A list of behavior books and prospective behavior questions for pet owners.

Get vaccine info from clients with this printable PDF.