Owners

Working with mountain gorillas has been the seminal experience of my life.

Q. What is VoIP? Should my practice consider switching our traditional phone system?

A handout that explains to clients why pets taking medication need to be monitored.

Q. I know we need to pay team members when they attend required training meetings. But what's the legal standard for paying associate veterinarians their salary to attend CE meetings? Where does the practice's responsibility end and the doctor's responsibility to maintain her license begin?

Your enthusiasm should be infectious, not your hospital. When treating disease, make sure one sick animal doesn't turn into many.

An Easter egg hunt for cash- and candy-filled eggs makes spring cleaning fun for the team at the Maul Road Animal Clinic in Camden, Ark.

A Web site lets you try out your dream career on your next vacation.

With dedication, training, and planning you can run a 5K race.

Read how competing veterinarians wound up in the same band.

We get into deeply seated patterns of thinking and acting, and at some point we lose sight of other possibilities and opportunities.

If you don't have a strong desire to be wealthy, you're in good company in the United States.

The brain chemical that motivated cave-dwellers to hunt will get your staff excited about performing well.

Most of my clients would never suspect that I'm an active skateboarder. I'm certainly not a stereotypical skater who speaks in "dude" ...

Don't wait until you collapse on the floor of your clinic to make much-needed changes to your lifestyle. Personal wellness is crucial to fulfilling, successful practice ... and it could save your life.

Q. I'm looking to retire in a couple of years. How long would $600,000 last me if I withdrew $31,000 annually?

Your compassionate care for patients, clients, and staff has a limit. Here's how one doctor learned where his responsibility ends.

Clients complain about our $100 consultation fee for specialty dental care. Could I have a veterinary assistant do a less thorough estimate exam for $25? We would avoid the hassle of creating a medical record and providing a communication letter to the referring doctor.

Plan morale-boosting events sporadically-not just during the holidays.

Ask employees to rank the top five features they value in their job with this exclusive form.

A new law in Ohio took effect recently that lets owners set up trust funds for their pets, meaning their furry friends will be taken care of in the event of owners' illness, incapacitation, or death.

The first time I went out on a drowning search, my search and rescue dog, Bella, tracked down the victim. That's when it hit me: This works. At that moment, search and rescue became real and exciting for me.

Our client folders are arranged by last name, but approximately one-third of them are in the wrong place. Is it most efficient to file customer folders by name, or is there a better way?

A handout that shows clients the four stages of dental disease.

Use this exclusive survey to gain feedback when your team members leave your practice.

You know you can be a little backward. But it's time to get with the times ... 'cause they are a-changin'.

Complicated feelings about situations can make for more creativity in the workplace, according to a new study.

We pulled the phones from our front reception area, and we've never looked back.

Inspectors want to see labels on dangerous materials and proof that you trained employees to handle them-and they want it in writing.

Be the new singer for an all-veterinary band! Get the song list and application, and read more about Dr. Fred Metzger's passion for hitting the skins.

You have nothing to lose and everything to gain. Implementing these ideas that boost the bottom line.