Owners

Each employee at VetSelect Animal Hospital in Dearborn Heights, Mich., receives two bonus certificates with every paycheck.

Dr. Brent Cook, the co-owner of Kingsbrook Animal Hospital in Frederick, Md., learned firsthand that helping his associates become comfortable with a new equipment purchase is key.

DVM Newsmagazine asked five market leaders to talk about consumer attitudes.

This veterinarian will be testing for a black belt soon.

A few tweaks to your paperwork and front desk, and refill annoyances will be a thing of the past.

Can I question my employee who's revealed a history of mental illness and prescribed medications to control it?

A few minutes per appointment can save you a lot at the end of the day.

You are perfectly positioned to benefit from change. Here's how to make the most of three key management decisions.

Dr. David Plante has traveled the world and lived to tell about. And he's got the pictures to prove it.

Know what to expect no matter which court your veterinary malpractice lawsuit takes you to.

Download this PDF worksheet to get an ROI formula and a list of essential questions.

Motion to strike is not when a snake starts coiling.

A small terrier gave me a big love of foster pet parenting.

We wondered aloud over the din of the roaring river if these rapids were runnable.

Will anesthesia hurt her baby? Is it risky for her to be around sick pets or toxic drugs?

Good associates are rarer than hen's teeth, so how do you attract them to your cozy practice and keep them?

Everyone can start to break the impasse between private practitioners and shelters by listening.

His motto? No team member will leave his practice feeling unchallenged, concede to a lack of direction, or have professional growth hindered.

Communication failures between facilities lead to disconnect and tension.

Seeing our board members at CVC East in Baltimore clearly got to me.

Everyone on a veterinary team wants to know where you're headed and how your team is doing. Answer those questions by giving your team a clear vision and identifying your first goals along the path.

The strongest practice teams work on their business, not just in it. Use this approach to give structure to your conversations about what paths to pursue.

Get a handle on scheduling with this spreadsheet example.

Use this Excel spreadsheet to show associates and team members how much you spend to employ them.

At that first event, I was awed by the beauty of the costumes and the people's chivalry. It was a welcome change from the everyday stresses. I've been an active member ever since.

The clinic cat may be sweet, but she's also a safety hazard.

Evaluate receptionists at your clinic and others with this downloadable Excel document.

Evaluate receptionists at your clinic and others with this downloadable Excel document.

Evaluate receptionists at your clinic and others with this downloadable Excel document.

Evaluate receptionists at your clinic and others with this downloadable Excel document.