Owners

Local veterinary hospitals refused to treat a dying dog-and not because they didn't have the skills or the client wouldn't pay.

How can I encourage general practitioners to refer cases that are beyond their expertise? And how do I do this without coming across as self-serving?

Clients need to know if stable hospitalized patients will be unattended at night.

Print out this PDF and give it to clients to educate them about common household items that can make cats and dogs sick when ingested.

Last year my husband opened a state-of-the-art fitness facility. He needed candidates for a group-cycling certification program and still had a vacant spot on the day of training. As co-owner of the gym, I felt obligated to fill the seat-literally.

A customizable communication tool for pet owners you haven't seen in a while.

Use this tool from Benchmarks 2007 to gather information about other practices in your area.

Learn what makes team members tick with this form.

If a client shows up with a stray but doesn't want it scanned for a microchip, am I legally required or legally forbidden to scan the pet or contact the chip registrant?

Focus your on-site accident investigations with these printable PDF form.

A list of behavior books and prospective behavior questions for pet owners.

Get vaccine info from clients with this printable PDF.

How to create an Excel spreadsheet that helps you figure the value of owning a clinic.

About a year ago, I saw an ad in the local community-college newspaper asking folks to join the community band.

You know those horse owners who ruin an otherwise great day? Well, shape 'em up-or ship 'em out.

No, it's not the fees you're charging. The words you're using are doing the damage.

My associate is receiving about $90,000 a year in compensation. She has requested a salary of $100,000 because she's been with me for eight years and she says her longevity is worth something. Is there a formula for a longevity bonus?

Changing guidelines, research findings, and product choices can create a muddle of confusion. Sort through it and offer clients the best protection for their pets.

Week two of Dr. Ward's training plan did kick the intensity up a notch ...

Customize and print this handy checklist of what a new receptionist needs to learn and when.

Customize and print this handy checklist of what a new technician or assistant needs to learn and when.

Let these lessons keep you out of a business nightmare of your own.

A client handout on the benefits of microchipping

We prescribe lots of practice wellness and preventive care: team training, continuing education, budgeting, the writing of mission statements. And we do try to take our own medicine.

When two people are knowledgeable in the same field, misunderstandings arise if one assumes the other already knows something, according to a University of Chicago study.

Show those other cowpokes you're the most on-time doctor in these parts.

Be inspired as Associate Editor Amanda Wolfe blogs about her wellness training for a 5K, with advice from Veterinary Economics Advisory Board member Dr. Ernest E. Ward Jr.

Customize this Word document and put it in your employee manual.

I used to be afraid of flying on commercial flights. I eventually overcame that fear, but I was still terrified of small planes. I beat that in the pilot's seat.

In an exclusive roundtable discussion, consultants told Veterinary Economics how doctors can hold on to talented technicians and veterinary assistants.