Technicians

Unsavory encounters could literally leave a bad taste in your mouth.

Animal advocates say sterilization?not euthanasia?is key to ending abundance of homeless animals.

Here's a tip: Hold a scavenger hunt for your practice's hard-to-locate items. That way, every employee will know where to look when asked for an "obscure" object.

What to say when making a recommendation.

Make a pact not to judge clients.

Attract clients like refrigerator magnets.

Always. Here's why the practice should invest in team member CE-with a script for approaching the boss about it.

Redefine what CE means to you and your practice.

Team members to attend CE in 2009.

Cats are the top pet, but dogs are the top patient.

Warm clients up to the idea of muzzles.

Stress the importance of wellness screenings.

Check out these bright sides to the recession.

See which species visited the veterinarian in 2006.

Build the skills you need to treat feline patients.

Clients can sense if you're not a feline fan.

Is your team functional or dysfunctional?

Teach clients the facts behind the top feline fables.

Stop hurtful and embarrassing comments.

Data show that feline health is experiencing an alarming downward spiral. Here are a few practical ways any team member can illuminate these dark days for cats.

Take a gavel to judgmental thinking.

Don't give backhanded compliments.

Eradicate assumptions to improve client and patient care.

See which bad seeds pollinate your practice.

Ban bad owners, not breeds.

A sincere recommendation isn't the same as a sales pitch.

Re-evaluate your anesthesia protocol to prevent patients going home groggy.

Here are 5 unsavory types, and how to keep these bad apples from spoiling your team.

Study shows workers continue to seek greener pastures.

Lose your co-workers' goodwill-and respect-with these simple steps.