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Veterinarians: Find the love for your dermatology cases
June 27th 2019Pet owners want a fast fix for pets skin issues, but you know thats not how it works. Because the disease process and clients expectations are at odds from the very beginning, its on you to build a healthy foundation for a successful outcome. Here are some tips to help.
Undoing Disney: A better service model for the veterinary industry
June 26th 2019While its true that Disney reigns supreme when it comes to delivering superb customer service, that fact is that not all customer service models can be equal. Heres how the Disney model hurts our professionand what we can do about it.