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12 ways to prepare for a consultation
Your time is valuable, as is your colleagues'. Present a professional image by preparing well in advance for a consultation.
Sample script: Take the sting out of allergy talks
Use these tips to communicate with clients about itching.
Straighten out convoluted conversations in your practice
Don't be put in the middle. Teach team members to communicate with each other.
4 ways to improve your dermatology care
Got a thin skin about shrinking practice revenue? Offer relief for itchy patients and scratch your own itch to grow the bottom line.
Use one-on-one meetings to build a buzz with your team
A quick 15-minute talk can keep you informed and keep your team members motivated.
Firstline editors want you to contribute
Firstline is looking for innovative team members to share ideas with the magazine and veterinary practices nationwide.
Establishing a practice code of ethics
Here are 3 tips to get your practice's ethical protocols on track.
Tick trivia: A clinical quiz, answer 2C
Handle staff complaints with humor
Here's how one hospital handles staff compliants with humor.
Tick trivia: A clinical quiz, answer 2B
Tick trivia: A clinical quiz, answer 2A
Ask Amy: Handling cranky clients
Q&A: What can receptionists do when clients are angry about the bill?
Don't judge me-or your clients
What you see is not always what you get. So don't assume an overweight person is unhealthy-or a ratty-looking client doesn't want the best for his pet.
Q&A: Regulating our radiation
Traditional, CR, or DR: Keep those safety garments and OSHA procedures in place.
Tick trivia: A clinical quiz
Test your knowledge of these little suckers and the diseases they transmit.
How I handle clients with "wild" pets
Squirrels are all the rage in my practice's hometown. Here's how I let clients know they're not appropriate housepets.
So I'm a doctor ... now what?
Nineteen months ago, I started my first job as a veterinarian.
How to complain properly
A carefully-worded complaint can transform a negative into a positive. Here are five ways to switch fault-finding into fix-finding.
Q&A: When requests for help go unheard
Ensure your requests are reasonable and lines of communication are open.
New bunny species being boarded at clinics nationwide
April Fool's! Learn about the Easter treats most dangerous to pets--seriously.
Theft, practice romance, illegal pets: Handling 4 sticky situations
Here's how to wash four sticky ethical problems right out of your hair.
Use marbles to mix your liquid dewormers
Using marbles can help scrape sediments off the bottom of liquid dewormer bottles.
I Survived: A surgical screwup
It's every veterinarian's worst nightmare. Here's how our practice recovered.
7 steps to intense conversations
Use these seven steps to uncover the discussions that will change your life.
Principles of fluid therapy (Proceedings)
Fluid therapy is supportive. The underlying disease process that caused the fluid, electrolyte, and acid-base disturbances must be diagnosed and treated appropriately.
5 job hunting mistakes to avoid
Career development leader shares secrets on how to find and land a job.
Celebrate Tag Day every day with clients
Encourage your clients to have their pets microchipped on April 3.
U.K. study explores high risk of suicide among veterinarians
Southampton, U.K. -- Veterinarians in the United Kingdom are four times more likely than members of the general population and twice as likely as other health-care professionals to commit suicide, according to a new study.
5 basic rules of social media
If you don't follow the social-media code, you'll drive pet owners away. Here's what to do.
Clinical practice veterinary technician specialties announced
The first certification tests could come as early as next year.